Apprentice Tech Ops Engineer (infrastructure Tech L3) - Advanced (Level 3)

Civica (Employer)

QA Apprenticeships (Training Provider)

Annual wage £17,500.00
35.0 hours per week TBC upon interview.
15 months (duration)
10 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
30 April 2021 (application closing date)
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Job Description

The successful candidate will be enrolled onto the Infrastructure Technician Level 3 Apprenticeship programme with QA Apprenticeships. You will be responsible for the proactive monitoring, maintenance, patching, administration and backup of our client's Technology Centre’s Public, Hybrid and Private Cloud solutions (excluding networking).


Principle accountabilities are:

  • Proactive infrastructure monitoring and backup supervision across all customer estates
  • Proactive maintenance of all Public, Hybrid and Private Cloud Client solutions, across all customer estates, post-implementation
  • Update Software Image builds in line with customer solutions and ensure patching is up to date on new builds.
  • Vulnerability management across all internal and customer estates including management of security toolsets
  • Assist with planning and execution of internal and customer facing DR tests, including identifying and reporting any updates required to the DR plans and documentation
  • Follow approved procedures regarding change control and documentation standards.
  • Support colleagues in the Service Centre teams to make sure that reported issues are resolved within SLA’s.
  • Liaise with internal business units and 3rd parties to ensure a seamless resolution, as required
  • Produce regular capacity reports and highlight any potential service impacting results
  • Eventual Progression into providing out of hours (weekend and evening) support via home VPN on a rota basis, and maintenance activities on a volunteer basis


  • Being a leader in business-critical software, digital solutions and managed services means investing in talent and to our client, their people truly matter.
  • You’re the ones who help build long-lasting relationships with their customers, bring fresh ideas into play and bring their brand to life every day.
  • When all of their talented individual's team up, great things happen. 

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Good understanding of Windows Server based systems including Active Directory, Group Policy, DNS, DHCP, RDS, WSUS
  • Understanding of virtualisation principles and technologies such as VMware / Hyper-V
  • Understanding of backup principles and methodology
  • Basic understanding of networking principles (IPv4 stack)

Qualities Required

  • Excellent customer facing skills and a desire to deliver correctly first time
  • Able to clear Security Clearance (SC or above)

Qualifications Required

  • 3 GCSE's (or equivalent) at grades A-C in any subject
  • GCSE Maths and English (or equivalents) at grades D or above
  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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