SSP Air Ltd

Apprentice Team Member - Burger King - Bristol Airport


SSP Air Ltd

Training Provider:


Weekly wage £231.00
30.0 hours per week Minimum 30 hours per week including evenings, early starts and weekends, times TBC.
duration: 12 months
start: 20 March 2020
Intermediate(level 2)
Hospitality team member (apprenticeship standard)
6 March 2020 (application closing date)
Are you someone that prides yourself on meeting the needs of your customer? Do you enjoy delivering excellent customer service? Then look no further! Burger King at Bristol Airport are looking to recruit an Apprentice Team Member for their unit.


SSP Group plc is a British multinational company, headquartered in London, England, which operates branded Catering and Retail units at over 125 airports and 270 railway stations around the world as a concessionaire.
Burger King offer a fantastic environment in which to work and they are passionate about developing their team as they believe that this is what provides the best customer service! That's why Burger King are offering an award-winning apprenticeship programme. The scheme provides opportunities for new team members to achieve an apprenticeship through 12-month training programmes designed to match roles in the licensed hospitality sector.
As the face of the unit and ambassador of the brand, your daily duties will include:
Sales & Service:
  • Provides customers with appropriate service in a polite, efficient and friendly manner, maintaining eye contact and smiling
  • Adapts service style to suit individual customer needs, following the standards demonstrated in the Food Travel Experts observations
  • Demonstrates knowledge of Brand / products to advise customers in a professional and helpful manner
  • Contributes to the team’s success in achieving all store targets through positive selling techniques
  • Promotes company promotions to increase revenue, brand leadership and integrity
  • Treats all colleagues in a polite and courteous manner at all times
  • Handles customer comments in a positive manner and take appropriate follow up action ensuring all customers leave with a positive experience
  • Puts the customer at the heart of everything we do
  • Understands both the Unit’s sales and waste performance and targets 
  • Ensures all cash handling procedures are adhered to in line with CASP and escalates any breaches of policy to a Team Leader or management
  • Supports with wastage control – rotating of product/stock as well as recording waste
  • Supports the Team Leaders and management with stock taking routines escalating any issues or discrepancies if found
People (Personal Behaviour):
  • Is punctual and consistent in attendance, in compliance with weekly roster, to ensure minimal disruption to colleagues, work and store performance
  • Participates in and shares ideas in all training activities and team briefings as required
  • Demonstrates a positive attitude even when under pressure
  • Maintains good standards of personal hygiene, uniform and general appearance in accordance with company and brand standards
  • Treats all colleagues in a polite and courteous manner at all times
  • Reviews team schedules daily and takes responsibility of own allocated shift to ensure consistency is maintained
  • Maintains all store displays in accordance with Brand standards 
  • Consistently meets shift/daily average spend, and waste control targets
  • Fully complies with Health & Food Safety standards and procedures, as contained within the SSP Food Safety Manual
  • Ensures the store and its contents are secure at all times  
  • Follows company cash and till handling policies and security procedures, as contained within the CASP document
Brand (Awareness):
  • Follows waste and gap procedures accordingly
  • Ensures quality standards reflect the Product Specification Manual
  • Ensures that all brand standards are met consistently and are in line with the Legal & Compliance Audit (L&C Audit) 
  • Follows the correct use of planograms and merchandising to requirement
  • Ensures all waste is recorded and dealt with correctly
  • Supports the Team Leader and Management with effective implementation of all new promotions, marketing activity and product launches to time and quality standards
  • Supports accurate stock ordering and production planning to drive down waste costs

Future Prospects

On-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full-time job.

Reality Check

The key dates are to be used as a guide only. Should the right candidate be found, this vacancy may close early.
All applicants must be able to travel to Bristol Airport, including during unsociable hours.

Skills Required

  • Strong customer service skills
  • Organisation skills
  • Time management 
  • Working in a team

Qualities Required

  • Speed of Service
  • Take ownership for personal development

Qualifications Required

No qualifications required.

Training Provided

  • Hospitality Team Member Level 2: Food and Beverage
  • Functional Skills in English
  • Functional Skills in maths
  • Functional Skills in ICT
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