Caley Hall Hotel

Apprentice Team Leader/Supervisor - Caley Hall Hotel Ltd - Norfolk - Advanced (Level 3)

Caley Hall Hotel (Employer)

Qube Learning (Training Provider)

Weekly wage £184.80 to £356.40
40.0 hours per week Split shifts covering breakfast, lunch and dinner TBA.
15 months (duration)
7 October 2021(start date)
Team leader or supervisor (apprenticeship standard)
30 September 2021 (application closing date)
Register interest

Job Description

Assist current duty manager running shifts. Assisting with all manner of running the hotel, particularly in the restaurant and bar. Level 3 Team leader or supervisor Apprenticeship Standard.


Qube Learning are a national Training Provider who will support you throughout the duration of your apprenticeship, lasting a total of 15 months.

As a Supervisor you will undertake a Team Leader Level 3 qualification. You will be responsible for opening or closing the store therefore, we are looking for applicants with experience of following store security procedures.

You will be assigned a designated skills tutor, who will support you every step of the way throughout your apprenticeship. This is an excellent opportunity to join a well-established company and progress your career.

Thirty-eight en-suite bedrooms, an *AA rosette* awarded restaurant, relaxing bar and lounge and beautiful outdoor patios, Caley Hall offers the perfect base from which to explore Norfolk. All this and only a ten-minute walk from the beach!

The *AA rosette* awarded restaurant caters for up to eighty guests and is open daily serving breakfast, lunch and dinner.

This is a full-time role, working on a rota basis you must be available for both day and evening shifts including weekends, school and bank holidays.

Overseeing daily operations of a busy hotel, bar and restaurant. Ensuring staff are being productive and understand their responsibilities. You will be accountable for anything and everything on your shifts and expected to make on the spot decisions. Guest satisfaction is the primary challenge. Good organisational skills, computer literacy and being able to work under pressure a must.

The role is offered for a 40/45 hour week working a combination of straight & split shifts 5 days out of 7.

Key responsibilities;

  • Supporting
  • Managing
  • Developing team members
  • Managing projects
  • Planning and monitoring workloads and resources
  • Delivering operational plans
  • Resolving problems
  • Building relationships internally and externally 
  • Overseeing reception duties including taking reservations by telephone and email
  • Checking in guests and ensuring an enjoyable experience for all guests for the duration of their stay
  • Opening and closing down the hotel

Future Prospects

Career at Caley, progression up the rankings.

Skills Required

  • Basic computer literacy
  • Experience in hospitality would be good
  • Good interpersonal skills

Qualities Required

  • Willingness to learn
  •  Adaptability to dynamic situations

Qualifications Required

GCSE grade C/4 or above in maths and English (or equivalent qualification)

Training Provided

Team Leader qualification

Functional Skills in maths and English if required

Register interest