Apprentice Support Technician - Technology - Advanced (Level 3)

BT (Employer)

Bt (Training Provider)

Annual wage £16,422.00
37.5 hours per week Days and shifts to be confirmed.
18 months (duration)
1 September 2021(start date)
Information Communications Technician (apprenticeship standard)
2 positions available
30 June 2021 (application closing date)
Register interest

Job Description

Our network is at the heart of everything we do; from sending a text, to air traffic control systems. It’s constantly evolving, and we’re at the forefront of technology for the next generation of cutting-edge mobile networks and services. Our Support Technician apprentices play a key part in making sure that continues.


Duties will include:

  • Your role in our team will be to ensure our services are monitored and supported in the live environment, whilst also ensuring effective fault resolution and change management
  • You’ll be managing different services across our networks, ensuring that our customers have the very best experience
  • Not only that, you’ll have the opportunity to get involved in the delivery of exciting, new services and ensuring that these are fit for operational support
  • You’ll be taught job specific skills such as how to follow operational processes to ensure services can be monitored, incidents are resolved quickly through problem solving, changes to services are managed effectively and an understanding of how Service Management is key to this process
  • Because we believe in placing the customer at the heart of everything we do, you’ll learn about things such as human-centred design and agile ways of working
  • You’ll also work with our customers directly, helping both technical and non-technical users alike, to install and maintain computer networks, as well as offer technical support to users where necessary

Future Prospects

  • Ability to assimilate into a permanent role with the BT Group on completion of the apprenticeship

Reality Check

  • Are you willing to learn new skills quickly and have an impact on real life solutions?

Skills Required

  • Bold decision maker
  • Customer champion
  • Inspiring communicator
  • Change agent

Qualities Required

  • Solution focused        
  • Collaborative partner
  • Commercial thinker

Qualifications Required

  • You’ll need to achieve five GCSEs at grades 9-4 ( A*-C or above) including English Language and maths, or equivalent qualifications
  • Please note all of our apprenticeships are subject to eligibility criteria.

Training Provided

As a Support Technician, you’ll study for:

  • Level 3 Information Communication Technician Apprenticeship Standard
  • Your apprenticeship will last for 18 months
  • You’ll spend a minimum of 20% of your time learning and studying
Register interest