Esay Solutions Ltd

Apprentice Support Desk Analyst - Advanced (Level 3)

Esay Solutions Ltd (Employer)

The Growth Company (Training Provider)

Weekly wage £206.25
37.5 hours per week Core hours being 10:00 - 12:00 and 14:00 - 15:30. Shifts to be confirmed.
18 months (duration)
5 October 2020(start date)
IT Solution Technician (apprenticeship standard)
30 September 2020 (application closing date)
Register interest

Job Description

Work as part of the support team on the help desk offering first line support to end users of the Work Mobile product. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

Responsibilities

Duties and responsibilities will include:

  • Answer support telephone calls offering first line support
  • Logging all support calls on ZenDesk (support call logging system)
  • Daily monitoring of ZenDesk
  • Providing 1st line technical support
  • Responding to support queries
  • Managing licences
  • Managing access
  • Keeping inventory of assets
  • Investigating technical solutions/With Devops
  • Managing networks and printers
  • Help maintain the companies internal infrastructure

Future Prospects

  • Further qualifications, possible future full time role

Reality Check

We offer a fantastic benefits package to include:

  • Increased holiday package
  • Working from home days
  • Gym membership
  • Staff lunches
  • Snack attack - breakfast and biscuits provided in the office
  • Drinks - stocked fridge of soft drinks and Alcohol (for Fridays)
  • Social nights
  • Wind down Friday
  • Personal/professional development time

Skills Required

  • Someone organised
  • A good people person
  • Good at problem solving
  • Confident on the phone

Qualities Required

  • Someone who shows attention to detail
  • Someone able to self manage

Qualifications Required

  • Maths and English A-C (8-4) or equivalent

Training Provided

You will be fully supported by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team.

You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be
Register interest

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