Apprentice Service Advisor - Advanced (Level 3)

Poole Bay Motors Ltd (Employer)

Paragon Training Academy Ltd (Training Provider)

Weekly wage £260.00
40.0 hours per week Monday to Friday. Shifts TBC.
15 months (duration)
6 December 2021(start date)
Customer service specialist (apprenticeship standard)
30 November 2021 (application closing date)
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Job Description

Poole Bay Motors are a reputable local used car dealership and workshop servicing residents of Dorset with their motor vehicle needs. We are currently seeking an Apprentice Service Advisor to support our workshop team with the co-ordination of the workshop and continue offering a great service to our customers.


The apprentice will be responsible for being the first point of contact to customers and welcoming them to the business. They will be a crucial part of the workshop and be responsible for liaising with colleagues to provide customers with regular updates on the progress of their vehicles.

Your daily duties will include but not be limited to:

  • Meeting and greeting customers when picking up/ dropping off their vehicles and
  • providing a welcoming and friendly service
  • Creating job cards and updating job packs for ongoing work on customer vehicles
  • Regularly liaising with technicians and updating customers of progress on their vehicles
  • Scheduling planned maintenance and repair work into the garages
  • Assisting with raising invoices and taking payments over the phone and in person
  • Answering enquiries over the phone, face to face and via emails
  • Undertaking general ad hoc administration and ensuring all internal systems and correct

Future Prospects

  • Potential for full time employment and further training upon completion of the apprenticeship for the right candidate

Reality Check

  • The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Good customer service skills with the ability to build rapport
  • Confident telephone manner – training can be provided
  • Organisational skills

Qualities Required

  • Willingness to learn and develop self
  • Good sense of humour
  • Good attention to detail

Qualifications Required

  • GCSE A*-C/9-4 (or equivalent) 
  • Driving license is preferred but not essential

Training Provided

  • On successful completion of this 15-18 Month you will have achieved: Level 3 Customer Service Specialist Apprenticeship Standard

Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners
through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.

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