Mercedes Benz Worcester

Apprentice Service Administrator - Advanced (Level 3)

Mercedes Benz Worcester (Employer)

Babcock Training Limited (Training Provider)

Annual wage £10,004.80
40.0 hours per week Monday - Friday - 40 hours per week Monday to Friday 9.00a.m- 5.00p.m.
18 months (duration)
12 July 2022(start date)
Business administrator (apprenticeship standard)
5 July 2022 (application closing date)
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Job Description

This is an exciting opportunity for an ambitious, articulate person to join our team as an Apprentice Service Administrator. You will need to have excellent communication skills, a desire to provide exceptional customer service and the ability to build relationships with a vast range of customers from all walks of life.

Responsibilities

What will the apprentice be doing?

The day to day job role will cover all aspects of administration to include; 

Daily banking

Creating & amending customer details & vehicle records

Daily reporting extracts then emailing to senior management team

Entering, extracting and co ordinating various Mercedes-Benz online portals

Working alone side the management team across the division for updates

Data cleansing

Daily post – stationary ordering

Training on Kerridge – CRM ( Customer Relationship Management ) and DMS systems

To comply with the Health & Safety policy and good practices
To promote safe working practices
To participate in regular staff meetings/events and training
To adhere to the company's policies and procedures

What training will the apprentice take and what qualification will the apprentice get at the end?

L3 Business Administrator

What is the expected career progression after this apprenticeship?

This is a temporary role (for at least the duration of the apprenticeship) with the strong possibility of an offer of a full time service administrator role, following successful completion of the apprenticeship.

Reality Check

This vacancy may close earlier than the dates advertised so please apply early to avoid disappointment.

Skills Required

Communication skills, IT skills, Organisation skills, Customer care skills, Team working

Qualifications Required

GCSE or equivalent English (Grade 4/C or equivalent) Desired
GCSE or equivalent maths (Grade 4/ C or equivalent) Desired
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