Oakwood Youth Academy

Apprentice School Receptionist - Intermediate (Level 2)

Oakwood Youth Academy (Employer)

Central Young Men's Christian Association (Training Provider)

Weekly wage £221.40
36.0 hours per week Monday – Friday - TBC
12 months (duration)
4 January 2021(start date)
Customer service practitioner (apprenticeship standard)
11 December 2020 (application closing date)
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Job Description

Oakwood Academy are able to offer a position for an apprentice receptionist for our very busy school office. Supporting the School Office Manager in the operation of the school’s administrative functions.


1. Reception Duties: 

  • Be responsible for external and internal phone calls, dealing with them in a professional and helpful way and delivering any messages in a timely manner
  • Welcome all visitors to the school, including parents, pupils, governors and all other external and internal stakeholders in a friendly manner, ensuring that any external visitors sign in and out and follow the correct safeguarding and evacuation procedures
  • Be the first point of contact for staff queries and requests and ensure they are directed to the appropriate member of staff/person as required
  • Be responsible for the main reception area, keeping it clean and tidy

2. Administration Duties:

  • Produce correspondence e.g. letters, emails and text messages as requested
  • Sort and distribute post on a daily basis and keep an accurate record of outgoing mail
  • Assist school staff with photocopying requests
  • Make phone calls to parents/Carers when requested
  • Liaise with the site managers for school maintenance under the direction of the Office manager
  • Keep pupil files up to date, archive paperwork as necessary and dispose of data in line with the General Data Protection Regulation
  • Responsible for hospitality for meetings and maintenance of the Teaching Room to ensure it is always tidy

3. General:

  • Ensure a positive and professional approach which represents the School’s ethos is consistently presented to all pupils, colleagues, families and visitors
  • Take part in all relevant professional development including Whole Staff Inset Days
  • Remain fully aware of and actively promote the school’s policies and procedures
  • Be aware of the school’s policy and procedures related to safeguarding and child protection and adhere to these at all times
  • Carry out any other duties associated with the work of the school as directed by the Office Manager commensurate with grade of the post

Future Prospects

  • A permanent position may be offered upon successful completion of the apprenticeship
  • Opportunity to learn and develop within the Trust

Reality Check

The role is during school term time only plus 5 professional development days = 44.7 paid weeks per year.

Skills Required

  • You will need good communication skills and be comfortable with both telephone and face to face communication with visitors and parents
  • Experience with software packages such as Word / Excel
  • Written, verbal and listening skills

Qualities Required

  • Willing to learn and show commitment
  • Reliable
  • Confident, professional and trustworthy
  • Demonstrate appropriate awareness of confidentiality in sensitive, personal and school issues

Qualifications Required

English and math at GCSE or equivalent at grade 4/C and above

Training Provided

  • Customer service practitioner Level 2
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