Asian Energy Consultants UK Ltd

Apprentice Sales/Customer Service Administrator Apprentice

Employer:

Asian Energy Consultants UK Ltd

Training Provider:

LEARNING SKILLS PARTNERSHIP LTD

Weekly wage £168.75
37.5 hours per week Monday to Friday, 9:30am to 5:30pm
duration: 12 months
start: 16 September 2019
Wigston
Intermediate(level 2)
Customer service practitioner (apprenticeship standard)
5 September 2019 (application closing date)
To assist and liaise with Sales Team to suitable pricing and tariff from various suppliers to potential customers and to ensure a smooth transition during contract renewal.

Responsibilities

Key Responsibilities:

  • Use various Office Application Software such as Microsoft Word, Excel etc to draft documentation liaise with Sales team in relates to quotation; renewal energy tariff on gas/electricity/water information.
  • To process telephone calls/emails relating to service to provide up-to-date; to discuss renewing contract plan to meet customers’ individual needs.
  • Research current energy usage trends and market to identify which resources are cost efficient, sustainable and suitable for customers.
  • Demonstrate advanced product knowledge by using technology to research, provide appropriate prices and tariff information to customer.
  • Represent AEC in a professional manner and follow all appropriate policies and procedures, maintain customers’ confidentiality, health and safety at all time.
  • Maintain professional relationships with your customers and develop new business relationships by follows up with any clients to make sure they are satisfied with the product
  • Finds new target markets and penetrates them to increase sales.

Future Prospects

Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of the team.

Skills Required

  • Customer service
  • Meeting sales goals
  • Good written and verbal communication skills

Qualities Required

  • Time oriented
  • Friendly and approachable
  • Self-confidence

Qualifications Required

  • Maths and English at Grade D/3 (or equivalent) and above desirable although not essential

Training Provided

  • Customer Service Practitioner Apprenticeship Standard Level 2
  • Functional Skills in maths and English if required

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.

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