Applocum Limited

Apprentice Sales Support Officer - Intermediate (Level 2)

Applocum Limited (Employer)

Alliance Learning (Training Provider)

Annual wage £9,379.50
37.5 hours per week Monday - Friday between 8.00am - 6.00pm.
17 months (duration)
10 October 2022(start date)
Customer service practitioner (apprenticeship standard)
7 October 2022 (application closing date)
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Job Description

Our Sales Support Officers are responsible for managing a variety of tasks supporting Key Account Managers and Consultants across the Sales Team. They will have a passion for customer service and always go the extra mile and will seek out opportunities to further grow AppLocum’s presence and represent AppLocum in a manner that displays our values.

Responsibilities

What will the apprentice be doing?

Main Responsibilities and Duties:

  • To work closely with existing staff to support the management of multiple customer accounts, ensuring that a high level of customer retention and satisfaction is maintained
  • To match a variety of candidate roles to customer requirements supporting the end-to-end booking process
  • Support candidates to register via the Applocum App and successfully manage the candidate journey. Compiling and sending candidate mailshots with up-to-date vacancies for key accounts
  • Chasing weekly timesheets by ringing / emailing clients and candidates

What training will the apprentice take and what qualification will the apprentice get at the end?

The successful applicant will be working towards an Apprenticeship in Customer Service. This will include NVQ L2, Technical Certificate and Functional Skills.

Please be aware that whilst you will be working in the company, you will also be required to attend Alliance Learning ( Horwich ) for the Day release training.

What is the expected career progression after this apprenticeship?

Full time role for ideal candidate on completion of the qualification.

Skills Required

Communication skills, IT skills, Organisation skills, Problem solving skills, Analytical skills, Team working

Qualifications Required

GCSE or equivalent English (Grade A-C (4+)) Essential
GCSE or equivalent Maths (Grade A-C (4+)) Essential
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