Responsibilities
You will be enrolled onto a Customer Service Practitioner Level 2 course, to learn how to provide a high-quality service to customers within the workplace, digitally, or in-person and everything a customer service role entails.
It is a 14 months to 2-year course depending on experience.
The course providers offer online tutor led sessions, blended learning with both online and face-to-face sessions and support and require an End Point Assessment to demonstrate the required knowledge, skills and behaviours have been learnt.
Purpose of the role:
- To support the Telesales Manager to lead, plan and implement the domestic sales growth strategy
- To take responsibility of a data set of lapsed customers to win back and promote additional services
- To grow and develop new customer base in areas of low penetration
- To ensure the highest levels of customer satisfaction are maintained
- To develop and maintain existing customer base into new areas
- To complete the apprenticeship training programme with Learning Skills Partnership
- To comply with Group H&S policies and behaviours
Future Prospects
On completion of the course, you will be able to join the Institute of Customer Service as an individual member at a professional level. You will also be eligible for a salary review.
Reality Check
Benefits of a CSG Telesales Executive:
- Eligible for Company annual bonus scheme
- Aviva pension scheme
- Healthcare Cash Plan which covers you for a variety of treatments, as well as, offering exclusive offers/vouchers e.g., restaurant vouchers, and cashback deals
- Further development opportunities paid for by the Company
- Christmas ball
CSG is an equal opportunities employer with a commitment to the practice of equal opportunity without prejudice or discrimination in all of its work places.
If you think that you’re the person for this role, apply today!
Skills Required
- Computer literate with good MS Office skills
- Excellent written, spoken communication and numeracy skills
- Good organisational skills for general administration
Qualities Required
- An efficient and organised approach to your workload
- The ability to adapt and change priorities according to immediate business needs
- A team player
Qualifications Required
GCSEs at grades C/4 or above (or equivalent) in maths and English are desirable although not essential.
Training Provided
Level 2 Customer Service Practitioner apprenticeship standard.
This apprenticeship is delivered through work-based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.
