Apprentice Sales Assistant - Intermediate (Level 2)


Attwater Group

Training Provider:

The North Lancs. Training Group

Weekly wage £175.50
39.0 hours per week Monday - Thursday: 8:15am - 4:45pm, Friday: 8:00am - 1:00pm, 30 minutes lunch, 39 hours per week
duration: 16 months
start: 11 September 2020
Intermediate (Level 2)
Customer Service (apprenticeship standard)
26 August 2020 (application closing date)
Apprentice Sales Assistant based at Preston


  • Building good working relationships with both customers and staff alike 
  • Producing quotations and managing the entire process including follow up and feedback, through to order conversion 
  • Order management including processing, inputting, managing and delivery needs 
  • Understanding the needs and expectations of your business customers and keeping them informed at each stage of the sales process with additional communication with production/quality and technical 
  • Managing the phone system in the office using PCS60 IT system 
  • Researching the market and related products for competitor analysis 
  • Presenting the products favourably and in a structured professional way 
  • Negotiating on price, costs, delivery and specifications with customers and internally with our production and quality teams 
  • Liaising with the Commercial & Legal Manager/or the production team to check the progress of existing orders with our suppliers 
  • Maintaining accurate records, recording sales and order information and scanning and inputting All completed information into AX and Sharepoint 
  • Representing the company at trade exhibitions, events and demonstrations where required • Reviewing your own sales performance, aiming to meet or exceed individual and team targets, both monthly and annually 
  • Attending monthly & quarterly team meetings and share best practice with colleagues across the business
  • Establishing and developing new business opportunities with consistent activity
  • Liaising with the Commercial & Legal Manager (CLM) to support negotiating contracts and packages • Focus and emphasis to be placed on our QMS and the contract review process 
  • Clear, concise and professional customer communication, written and oral 
  • Production of sales reports when requested 
  • Marketing support, working with the Sales Manager and Commercial & Legal Manager to deliver in line with the company marketing plan

Future Prospects

  • To continue onto full time employment

Skills Required

  • Excellent customer service and communication skills

Qualities Required

  • The sales industry is target driven and therefore the work can sometimes be demanding and pressurised but we work together to achieve our targets, therefore a team player is essential 
  • Professional and smart appearance
  • Keen and willing to learn
  • Punctual and reliable
  • Polite and pleasant telephone manner
  • Excellent customer service and communication skills
  • Organised
  • Attention to detail

Qualifications Required

  • No formal qualifications required

Training Provided

  • Intermediate level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English
  • Work based learning
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