Providing general administrative support and dealing with outgoing calls to customers, suppliers & couriers. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.
Responsibilities
Duties to include:
- Dealing with incoming sales phone calls
- Making outgoing calls to customers, suppliers & couriers
- Managing online sales
- Data entry onto company database
- Dealing with customer enquiries and orders
- Responding to e-mails
- General administration support
Future Prospects
To continue into full-time employment upon completion of this apprenticeship.
Reality Check
The company may wish to interview applicants before the closing date, resulting in the vacancy being filled before the given date.
Skills Required
- Good communication skills
- Good customer service skills
- Confident telephone manner
- Good IT skills
- Competent written skills
Qualities Required
- Reliable
- Ability to work under pressure
- Punctual
Qualifications Required
No formal qualifications required.
Training Provided
Level 2 Customer Service Practitioner apprenticeship standard, which includes:
- Level 1/2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Work-based learning
