Apprentice Sales and Customer Service - Intermediate (Level 2)

Tdk Architectural Hardware Limited (Employer)

The North Lancs. Training Group (Training Provider)

Weekly wage £155.63
37.5 hours per week Monday - Friday, 09:00 - 17:30, with 1-hour for lunch.
18 months (duration)
1 March 2021(start date)
Customer service practitioner (apprenticeship standard)
28 February 2021 (application closing date)
Register interest

Job Description

Providing general administrative support and dealing with outgoing calls to customers, suppliers & couriers. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

Responsibilities

Duties to include:

  • Dealing with incoming sales phone calls
  • Making outgoing calls to customers, suppliers & couriers
  • Managing online sales
  • Data entry onto company database
  • Dealing with customer enquiries and orders
  • Responding to e-mails
  • General administration support

Future Prospects

To continue into full-time employment upon completion of this apprenticeship.

Reality Check

The company may wish to interview applicants before the closing date, resulting in the vacancy being filled before the given date.  

Skills Required

  • Good communication skills
  • Good customer service skills
  • Confident telephone manner
  • Good IT skills
  • Competent written skills

Qualities Required

  • Reliable
  • Ability to work under pressure
  • Punctual

Qualifications Required

No formal qualifications required.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Work-based learning
Register interest

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