Apprentice Sales and Customer Service - Intermediate (Level 2)

Tdk Architectural Hardware Limited (Employer)

The North Lancs. Training Group (Training Provider)

Weekly wage £155.63
37.5 hours per week Monday - Friday, 9.00am - 5.30pm (1 hour lunch)
18 months (duration)
1 December 2020(start date)
Customer service practitioner (apprenticeship standard)
30 November 2020 (application closing date)
Register interest

Job Description

Providing general administrative support and dealing with outgoing calls to customers, suppliers & couriers. For the right person, there is the opportunity to secure full time employment and progress to higher level qualifications.

Responsibilities

Duties to include:

  • Dealing with incoming sales phone calls
  • Making outgoing calls to to customers, suppliers & couriers
  • Managing on-line sales
  • Data entry onto company database
  • Dealing with customer enquiries and orders
  • Responding to e-mails
  • General administration support

Future Prospects

  • To continue in full time employment

Skills Required

  • Must have good communication and customer service skills

Qualities Required

  • Confident telephone manner
  • Good IT skills
  • Good communication skills
  • Ability to work under pressure
  • Competent written skills

Qualifications Required

  • No formal qualifications required

Training Provided

  • Customer Service practitioner Level 2 Apprenticeship Standard
  • NVQ and functional skills in maths and English.
  • Work based learning
Register interest

Related