Europa

Apprentice Sales Administrator/Sales Assistant - Advanced (Level 3)

Employer:

Europa

Training Provider:

Sheffield College, the

Weekly wage £186.00
40.0 hours per week Mon-Fri. Times TBC.
duration: 24 months
start: 24 August 2020
Sheffield
Advanced (Level 3)
Business Administrator (apprenticeship standard)
14 August 2020 (application closing date)
A career shaping role for the enthusiastic individual looking to join both the motor industry and has the ability to communicate well with all types of people. You will play a key role in the front line of vehicle sales and meeting and greeting customers.

Responsibilities

Reporting to the Sales Manager.

Duties will include a combination of administrative and customer facing duties:

  • Meeting and greeting customers and visitors to the department
  • Handle telephone enquiries and make customer viewing and test drive appointments
  • Process and handle the customer sales appointment from arrival to departure
  • Liaise with all departments in the chain of sales through to aftersales to drive the whole customer experience to the highest standard
  • Look to upsell to customers - providing maximum impact to the department and added value to the customer
  • Develop knowledge of our products - prestige vehicle makes and associated accessories and added value items
  • General administration - including process documentation, invoicing, PPI checks and others where required
  • Input data and manage databases
  • Handle payments
  • Make customer satisfaction survey calls to customers and feedback to line management
  • Log Off the Job Learning hours as part of apprenticeship programme

Future Prospects

A career shaping position for the enthusiastic, committed and self- driven individual. Opportunity to progress to further accredited training both within the college and in-house to Dealer standards.

Reality Check

Candidates will need to ensure sustainable transport to reach the location of: Granville Square 48 Suffolk Road Sheffield S2 4AL

Other Information

We believe that being close to our customers is very important, understanding their needs and knowing how to solve their problems. We are very proud of our 100% "customer satisfaction" score that our Mercedes-Benz and Mitsubishi service teams have achieved, and these levels can be found throughout the dealership and our team. The National Minimum Wage for Apprentices is £4.15 per hour. This is the legal minimum pay per hour applying to 16-18 year old apprentices and those aged 19 and over in the first year of their apprenticeship. For apprentices 19 or over who have completed their first year and are continuing their apprenticeship, the National Minimum wage appropriate to their age applies.

Skills Required

  • Information technology
  • Administration skills
  • Communication skills
  • Listening
  • Social media skills
  • Team building skills
  • Literacy skills
  • Organisational skills

Qualities Required

  • Professional Outlook - both with presentation and aspiration
  • An interest within the industry
  • People focussed - can hold conversation and listen
  • Flexible in approach
  • Team player
  • Commitment to continued career development
  • Punctual

Qualifications Required

  • 4 x GCSE Grade A*-C/9-4 English Language and maths or numerical equivalents

Training Provided

Apprentice Standard Business Administrator Level 3 Includes End Point Assessment
Functional Skills in maths and English if required

Essential knowledge, skills and behaviours covered include:

  • Business fundamentals and procedures, managing performance and self-development

End Point Assessment will focus on:

  • Knowledge test, project and portfolio of evidence
Register interest