Questmoor Ltd

Apprentice Retail Pharmacy Assistant - Questmoor Pharmacy - Potters Bar - Intermediate (Level 2)

Questmoor Ltd (Employer)

Qube Learning (Training Provider)

Weekly wage £161.25
37.5 hours per week Shifts to be confirmed between 9.00am - 5.30pm with 1 hour lunch
15 months (duration)
1 March 2022(start date)
Retailer (apprenticeship standard)
28 February 2022 (application closing date)
Register interest

Job Description

Assist in the preparation, dispensing of prescriptions and assist with stock control. Ordering and restocking of the dispensary. Greet customers and answer basic questions, refer to senior members of the team if required. Type and Print Prescription labels, Answer telephone calls professionally


You will complete the following:

Retail Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) Medicines Counter Assistant and Accredited Dispensing Assistant Course.

NPA Courses will commence around 8 weeks after you have been enrolled on the Retail Level 2 Apprenticeship. NPA Courses must be completed within the first 12 months of employment at the Pharmacy.

Your Retailer Level 2 Apprenticeship will be delivered by Qube Learning who are a National Training Provider. As a student within Qube Learning you will have a dedicated Skills Tutor who will visit you every 4 - 6 weeks and deliver a bespoke teaching and learning session.

Your Apprenticeship Training Programme + NPA Courses should be completed in around 15 months. Functional Skills (Maths and English) may form part of your programme.

Your responsibilities will be:


  • Read, ensure understanding and comply with Standard Operating Procedures (SOPs)
  • Dispense medication in a timely manner, as stated on prescriptions, maintaining accurate dispensing records and ensuring that the medication is accurately labelled to ensure medicines are correctly and safely supplied
  • Dispense Monitored Dosage Systems (MDS) / blister packs and complete the associated documentation as per the associated SOPs where required
  • Ensure the highest standards of professional service and care to our patients by offering informed advice on appropriate treatment of minor ailments and products and referring to the pharmacist when necessary
  • Fulfil your role as a pharmacy apprentice in all NHS or private pharmacy services provided by your pharmacy
  • Complete all NHS and other pharmacy service paperwork accurately and on time
  • Ensure that locum pharmacists are briefed in company SOPs
  • Undertake the training required by the company to fulfil your role effectively, and ensure a high degree of professionalism
  • Keep up to date with current pharmacy practice, new drugs and their uses
  • Respect and maintain confidentiality of information concerning customers, colleagues, company policies and statistics in accordance with the Data Protection Act (to be replaced with the General Data Protection Regulation (GDPR) from 25th May 2018)
  • Complete audits as requested by the company in a timely manner

Customer service:

  • Ensure that customers receive excellent service
  • Use the till system to serve customers and be able to complete sales transactions
  • Deal with customer complaints and dispensing errors promptly and efficiently in accordance with company policy
  • Develop and maintain good relationships with local surgeries, nursing homes, other healthcare professionals and local bodies


  • Ensure that the pharmacy always projects a professional image.
  • Ensure that all areas within the pharmacy are clean, tidy and well organised with special attention to risk management guidelines.
  • Ensure the floor is kept clean and free from hazards, e.g. boxes/totes.
  • Follow all company Health & Safety procedures and policies and complete any associated training

Stock Control:

  • Ensure high standards of pharmacy stock management, reduce stock holding and ensure maximum profitability
  • Ensure all orders are checked off accurately, and stock stored with care
  • Ensure the date checking procedure is maintained and recorded

Future Prospects

  • To learn how to dispense medication, how to sale medicine, what questions to ask before any sale

Skills Required

  • Good attention to detail and high levels of concentration
  • Excellent communication and customer service skills
  • Excellent team working skills
  • High level of IT literacy
  • Being able to work independently

Qualities Required

  • A warm and friendly but professional attitude towards customers
  • An ability to respond to medical queries in a sensitive and professional manner
  • Smart, clean appearance and presentable
  • Must be willing to wear the uniform and PPE at all times
  • Self motivated and reliable
  • Honest and trustworthy
  • Punctual and committed

Qualifications Required

  • GCSE's grade C/4 or above including maths and English (or equivalent)
  • Experience of working in a retail environment (desirable)

Training Provided

Retail Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) Medicines Counter Assistant and Accredited Dispensing Assistant Course.
Register interest