Badham Pharmacy

Apprentice Retail Pharmacy Assistant - Badham Pharmacy - St Pauls - Intermediate (Level 2)

Badham Pharmacy (Employer)

Qube Learning (Training Provider)

Weekly wage £214.50
33.0 hours per week Approx. 33.00 hours per week - Monday to Friday and one Saturday every 4 weeks.
15 months (duration)
6 October 2021(start date)
Retailer (apprenticeship standard)
29 September 2021 (application closing date)
Register interest

Job Description

To project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way. Assist all patients and customers with their pharmacy and retail purchases. Assist in the preparation and sale of prescriptions and over-the-counter medicines/appliances and assist with stock co


You will complete the following:

Retail Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) Medicines Counter Assistant and Accredited Dispensing Assistant Course.

NPA Courses will commence around 8 weeks after you have been enrolled on the Retail Level 2 Apprenticeship. NPA Courses must be completed within the first 12 months of employment at the Pharmacy.

Your Retailer Level 2 Apprenticeship will be delivered by Qube Learning who are a National Training Provider. As a student within Qube Learning you will have a dedicated Skills Tutor who will visit you every 4 - 6 weeks and deliver a bespoke teaching and learning session.

Your Apprenticeship Training Programme + NPA Courses should be completed in around 15 months. Functional Skills (Maths and English) may form part of your programme.
Vacancy description

Primary Duties

  • Develop and maintain good customer relations.
  • Answering the branch telephone in a timely manner and dealing with telephone queries.
  • Assist in dealing with any customer complaints.
  • Follow sales procedures when selling to customers.
  • Advise on healthy lifestyles, giving accurate up-to-date information,
  • To assist in the supply of prescribed items as required.
  • Receiving a prescription: check patient’s signature, check doctor’s signature and check exemption or process prescription charge.
  • Handing out completed, dispensed items as required: check correct medication for correct patient, check exemption or correct charge paid, hand medication to patient where verified.
  • To assist in the sale of over-the-counter medicines.
  • To provide information to customers on symptoms and products.
  • To refer customers to the pharmacist in identified situations prior to any product being sold or action being recommended.
  • To promote and assist in the supply of enhanced, additional and advanced services provided by Badham Pharmacy Ltd,
  • To promote and sell the total product range offered by Badham Pharmacy Ltd.
  • Effectively working within and alongside the Dispensary team.

Your customer interactions may cover a wide range of situations and can include;

  • Face-to-face, telephone, post, email, text and social media.
  • Understanding internal and external customers
  • Building trust with customers
  • Legislation and regulatory requirements
  • Organisational skills
  • Understanding the customers point of view
  • Personal service skills and knowledge
  • Personalised customer service

Apprentice Vacancy Rota:

Week One: Mon - off , Tues - 10am-6pm , Wed - 10am-6pm , Thurs - 10am-6pm , Fri - 10am-6pm , Sat - off , Sun - off.
Week Two: Mon - 10am-6pm , Tues - 3pm-10pm , Wed - 10am-6pm , Thurs - 7am-3pm , Fri - 3pm-10pm , Sat - off , Sun - off.
Week Three: Mon - 10am-6pm , Tues - 10am-6pm , Wed - 7am-3pm , Thurs - 7am-3pm , Fri - 7am-3pm , Sat - off , Sun - off.
Week Four: Mon - 10am-6pm , Tue - 7am-3pm , Wed -10am-6pm , Thurs - 7am-3pm , Fri - 3pm-10pm , Sat - 3pm-10pm , Sun - off.
(30 mins unpaid for lunch)

Future Prospects

Possible permanent position upon completion of apprenticeship

Skills Required

  • Excellent numeracy and literacy
  • Excellent customer service and communication skills

Qualities Required

  • Reliable
  • Honest
  • Team player and diligent

Qualifications Required

GCSE grade C/4 or above in maths and English (or equivalent qualification)

Training Provided

  • Retail Level 2 Apprenticeship
  • + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) Medicines Counter Assistant and Accredited Dispensing Assistant Course
Register interest


People who applied for this apprenticeship also applied for:

last 24 hours

This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.