Apprentice Retail Assistant - Wickes - Woking - Intermediate (Level 2)

Wickes (Employer)

Qube Qualifications and Development Limited (Training Provider)

Annual wage £9,380.00
30.0 hours per week Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
15 months (duration)
31 January 2023(start date)
Retailer (apprenticeship standard)
19 January 2023 (application closing date)
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Job Description

We are on a mission to help the nation feel house proud, by providing a brilliant customer experience through our digitally led service model. This could be through anything from helping to choose a single paintbrush up to a full kitchen or bathroom.


What will the apprentice be doing?

Within this role you will learn how to:

operate the checkouts, merchandise the store, process our industry leading click & collect service and we’ll also provide you with the opportunity to work on your sales and customer service skills by talking to our valued customers .

No one day is the same as the next in store life, but here are a few pointers on what to expect:

  • Our success is built on delivering a digitally led service to our customers, so the key thing is to be Approachable, Curious & Resourceful at all times. This means putting the customer at the heart of everything we do. 
  • We’ll train you on our systems so that you’re able to assist our customers in identifying products, providing product information and offering advice on the products that best meet their requirements.
  • We’ll show you how to operate our checkouts and be able to process transactions for credit/debit card and cash payments for product purchase.
  • You will handle refunds or exchanges for product returns and correctly process any discounts in line with company process and procedures.
  • Safety is at the forefront of everything we do, so safety training will also form a key part of your time with us.
  • Whilst you’re working in the store, your aim will be to ensure that our standards never slip by helping to maintain a tidy and safe working environment.

What training will the apprentice take and what qualification will the apprentice get at the end?

Retailer level 2 qualification including Functional Skills in Maths and English if required.

What is the expected career progression after this apprenticeship?

Possible Position/Apprenticeship

Skills Required

Attention to detail, Customer care skills

Qualifications Required

GCSE or equivalent Maths (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired
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