Wickes

Apprentice Retail Assistant - Wickes - Woking - Intermediate (Level 2)

Wickes (Employer)

Qube Qualifications and Development Limited (Training Provider)

Annual wage £9,380.00
37.5 hours per week Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
15 months (duration)
31 January 2023(start date)
Retailer (apprenticeship standard)
2 positions available
26 January 2023 (application closing date)
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Job Description

We are on a mission to help the nation feel house proud, by providing a brilliant customer experience through our digitally led service model. This could be through anything from helping to choose a single paintbrush up to a full Kitchen or Bathroom.

Responsibilities

What will the apprentice be doing?

Within this role you will learn how to operate the checkouts, merchandise the store, process our industry leading click & collect service and we’ll also provide you with the opportunity to work on your sales and customer service skills by talking to our valued customers . No one day is the same as the next in store life, but here are a few pointers on what to expect: ● Our success is built on delivering a digitally led service to our customers, so the key thing is to be Approachable, Curious & Resourceful at all times. This means putting the customer at the heart of everything we do. ● We’ll train you on our systems so that you’re able to assist our customers in identifying products, providing product information and offering advice on the products that best meet their requirements. ● We’ll show you how to operate our checkouts and be able to process transactions for credit/debit card and cash payments for product purchase. You will handle refunds or exchanges for product returns and correctly process any discounts in line with company process and procedures. ● Safety is at the forefront of everything we do, so safety training will also form a key part of your time with us. Whilst you’re working in the store, your aim will be to ensure that our standards never slip by helping to maintain a tidy and safe working environment.

What training will the apprentice take and what qualification will the apprentice get at the end?

Retailer level 2 qualification including Functional Skills in Maths and English if required

What is the expected career progression after this apprenticeship?

Possible Position/Apprenticeship

Skills Required

Customer care skills

Qualifications Required

GCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired
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