Romero Risk Management Limited

Apprentice Refund Administrator


Romero Risk Management Limited

Training Provider:


Weekly wage £136.50
35.0 hours per week Monday - Friday, 09:00 - 17:00, with 1-hour for lunch.
duration: 16 months
start: 20 May 2020
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
6 May 2020 (application closing date)
Apprentice Refund Administrator based in Leeds.


Do you want to work for the UK’s leading Refund Protection company?

Do you want fantastic career progression and the opportunity to work in a leading industry?

Booking Protect are expanding! They are searching for their next generation of apprentices for their exciting, growing and fast paced team!

Delivering award-winning products and services Booking Protect form part of the Romero Group who believe in making a difference, teamwork and most of all-putting the customer first!

You will be working with a fabulous, friendly team as well as undertaking your Customer Service in Insurance Level 2 apprenticeship qualification.

You will be pushed to be the best you can be and be rewarded for it too! 

You will be learning something new every day and no day will be the same!

As an Apprentice you would be expected to develop a thorough understanding of customers, the organisation, regulation and legislation, products and service knowledge. You would develop your interpersonal, communication and influencing skills to help you excel in your role. 

You will follow a training plan with practical ‘on the job’ training, with great mentors to learn from. You will gain working knowledge about relevant commercial insurance products.

Duties will include but not be limited to:

  • Speaking to clients over the phone and discussing their issues
  • Provide administrative support to colleagues
  • Liaising with colleagues and management regarding clients issues

Want to know more?! Don’t delay apply today!

Future Prospects

To continue onto full-time employment.

Skills Required

  • Excellent communication skills (both written and verbal)

Qualities Required

  • Keen and willing to learn
  • Confident
  • Reliable and responsible
  • Punctual

Qualifications Required

No formal qualifications are required.

Training Provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Work-based learning
Apply now