Firsway Health Centre

Apprentice Receptionist/Customer Service


Firsway Health Centre

Training Provider:

Damar Training

Weekly wage £150.00
37.5 hours per week Monday to Friday, shifts to be confirmed.
duration: 12 months
start: 10 December 2019
Intermediate(level 2)
Customer service practitioner Level 2 (GCSE) (apprenticeship standard)
6 December 2019 (application closing date)
Firsway Health Centre has an exciting opportunity for a ReceptionistAdministrator Apprentice. The ideal candidate will provide assistance to the Reception and Management team; receiving, assisting and directing patient.


To provide a friendly and welcoming reception service to all patients, staff and visitors to the Health Centre and to deal with all enquiries/tasks in a competent and thorough manner.

Duties to include:

  • Answering telephone calls
  • Greeting patients and visitors to the Health Centre in a polite and courteous manner
  • Dealing with all requests from patients, staff and health care professionals
  • To be able to use the appointment system (EMIS) confidently and to book, cancel and re-schedule appointments
  • Updating patient details on the clinical system
  • Making sure the appointment system runs smoothly
  • Chasing, when necessary. Follow-up appointments with patients for local hospitals etc. choose and book
  • Checking in samples correctly for Health Care Assistants following required protocol
  • Liaising with local pharmacies and dealing with queries
  • Filing repeat prescriptions and letters for collection
  • Giving out result comments from GPs
  • Making sure that medical rooms are stocked with essential supplies needed for daily surgery and having a good knowledge of where stock is kept
  • Arranging and changing clinic appointments with patients
  • Documenting contacts with patients in the medical records
  • Reading emails and responding as required, daily
  • Any other duties deemed commensurate with the job grade

Future Prospects

This role is for a 15 months fixed term contract. After satisfactory completion of the apprenticeship the employer will discuss the opportunity of a permanent contract.

Reality Check

The working hours are between 8:00am to 4:00pm.

The Apprenticeship National Minimum Wage guide (ANMW):

Skills Required

  • Excellent Communication Skills (Written and Oral)
  • IT skills
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Willingness to develop and learn new skills
  • Good attention to detail (vital skill)
  • Good understanding of the importance of confidentiality

Qualities Required

  • Initiative
  • Planning and organising
  • Performing under pressure
  • Adaptability
  • Team working
  • Self-motivated
  • Flexibility
  • Confidentiality

Qualifications Required

Good standard of general education, GCSE’s A - C/7 - 4 in maths and English or equivalent.

Training Provided

  • Level 2 - Customer Service Practitioner standard
  • Functional Skills in maths, English and ICT
Apply now

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