Apprentice Receptionist/Centre Support Worker - Intermediate (Level 2)

The Community Learning Service (CLS) is based at The Learning Place in North End. The Service also offers a high quality Community Learning programme which meets local need including learning opportunities. We are looking for a hard working, individual to join our team while undertaking a Level 2 Customer Service Apprenticeship.

Responsibilities

What will the apprentice be doing?

What is the role?

The job is varied and involves working in a very busy environment. Your duties will include

• Meeting and greeting centre users in a friendly manner, answering telephone and email enquiries, providing information.
• Enrolling learners on courses, creating and maintaining learner records on the service’s web-based Management Information System.
• Cash handling, particularly course fees and processing all financial transactions via the PIMS e-payments system
• aily set up, close down and maintenance of the self-service cafe.
• Supporting the centre, preparing rooms for use (this involves moving tables and chairs).
• Maintaining displays and information in the reception and general maintenance such as keeping the area tidy.
• Routine administrative tasks such as word processing, data entry, filing/archiving.
• Supporting the day to day operational running of the centre
  Some limited decision making within a set of guidance notes, for example, to resolve an issue, dealing with a late arrival or absence of a tutor (note; a senior colleague will be available to cover any immediate, more serious issues).
• You will be working as part of an administration and support team that will be required to cover centre opening hours

What training will the apprentice take and what qualification will the apprentice get at the end?

In this Apprenticeship you will be aiming to achieve a Level 2 Diploma and Standard in Customer Service. This also includes End point Assessment. the training will take place in the work place and at The Learning Place which is where the majority of the workshops are held.

You will be given time each week to complete your work and Off The Job training will be given when available (20% or more)

What is the expected career progression after this apprenticeship?

Level 3 in Cusomer Service

Level 3 in Business Administration

Reality Check

Your actions will influence the customer experience and their satisfaction with CLS. You will demonstrate excellent customer service skills and behaviours as well as product and/or service knowledge when delivering to our visitors. You provide service in line with the centre’s customer service standards and strategy and within appropriate regulatory requirements. Your customer interactions may cover a wide range of situations and can include face-to-face, telephone, post, email, text and social media

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Administrative skills, Number skills, Logical, Team working, Creative, Initiative, Non judgemental, Patience

Qualifications Required

GCSE or equivalent English (Grade Level 2/C) Desired
GCSE or equivalent Maths (Grade Level 2/C) Desired