Apprentice Receptionist / Administrator - Intermediate (Level 2)


Townsend House Surgery

Training Provider:

Exeter College

Weekly wage £216.00
36.0 hours per week Monday to Friday, times TBC.
duration: 12 months
start: 21 September 2020
Intermediate (Level 2)
Customer service practitioner (apprenticeship standard)
31 August 2020 (application closing date)
Townsend House Surgery are looking to recruit an Apprentice Receptionist Office Administrator to join our team in Seaton.


You will Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

  • Provide general assistance to the practice team
  • Project a positive and friendly image to patients and other visitors
  • Provide a fully professional service either in person or via the telephone

Your day to day duties will include, Receiving patients, consulting with members of practice team. Handling repeat prescriptions. Process appointment requests. Deal with home visit requests. Process pathology reports. Registration of new patients. Have working knowledge of telephone system. Clear waiting rooms as necessary. Any other tasks as allocated by Manager.

Future Prospects

There would be potential for further advancement on the apprentice scheme.

Skills Required

  • The post holder should have the ability to apply practice policies, standards and guidance
  • To discuss with other members of the team how policies, standards and guidance will affect their own work and participate in audit where appropriate

Qualities Required

  • The post holder should recognise the importance of effective communication within the team and will strive to actively participate in alerting other team members to issues of quality and risk
  • To effectively manage own time, workload and resources

Qualifications Required

You will be required to have a good level of English and maths and have achieved 9-4 (A-C) In GCSE or equivalent.

Training Provided

You will work towards a level 2 customer service apprenticeship standard with Exeter College.
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