Apprentice Receptionist - Intermediate (Level 2)

Kro Hotels Preston T/a Salmesbury Hotel (Employer)

The North Lancs. Training Group (Training Provider)

Annual wage £10,400.00
40.0 hours per week On a rota 7am-3pm/3pm-11pm over a 4-5 day period / max of 40 hours per week
14 months (duration)
16 December 2022(start date)
Customer service practitioner (apprenticeship standard)
9 December 2022 (application closing date)
Register interest

Job Description

Apprentice Receptionist for a Hotel and Events company based in Preston. You will undertake your Level 2 Customer Service Practitioner qualification.

Responsibilities

What will the apprentice be doing?

• To provide the first impression
• You will be the first person to provide a warm welcome to customers
• You will be welcoming and checking in/out Hotel guests
• You will be required to provide excellence customer service
• Assisting guests in a friendly and professional manner over the phone, email as well as in person
• You will be involved in providing administrative support to the hotel
• The key aspect to the role, is ensuring the guests have a fantastic experience

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Intermediate Level 2 Apprenticeship in Customer Service, including NVQ and functional skills maths and English.
  • Work-based learning.

What is the expected career progression after this apprenticeship?

• A great opportunity to develop your career with an employer who supports continuing professional development.

Reality Check

On a rota 7am-3pm/3pm-11pm over a 4-5 day period / max of 40 hours per week

Skills Required

Communication skills, Organisation skills, Customer care skills, Team working, Initiative

Qualifications Required

Other Basic Maths (Grade n/a) Desired
Other Standard English (Grade n/a) Desired
Register interest

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