Cheam Family Practice

Apprentice Reception Administrator - Advanced (Level 3)

Cheam Family Practice (Employer)

Pma Ltd (Training Provider)

Annual wage £15,334.80
30.0 hours per week Monday to Friday between the working hours of the practice Hours 30 hours a week but will be agreed at appointment
18 months (duration)
17 October 2022(start date)
Business administrator (apprenticeship standard)
7 October 2022 (application closing date)
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Job Description

Business Administration will focus on either Medical Admin or a GP Assistant, depending on the needs of the individual practice. Both include a highly transferable set of skills built around the core elements of Business Administration such as communication, organisation, decision-making, interpretation of information and IT skills.


What will the apprentice be doing?

The purpose of the role is to:

  • Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

What training will the apprentice take and what qualification will the apprentice get at the end?

Business Administration Apprenticeship Level 3 supplied through PMA Ltd

Course is completed remotely on a flexible basis during the working week from the workplace with no attendance at college.

What is the expected career progression after this apprenticeship?

The aim is for the successful candidate once the training is completed to be offered a permanent role within the practice (subject to the practices needs and availability at the time)

Reality Check

A copy of the person specification and Job description is available from the practice on request by email only.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Non judgemental, Patience, Committed, Good Standard of education, Enthusiastic, Discreet, Work under pressure, Can prioritise workload, Grasps new concepts, Positive personality

Qualifications Required

GCSE or equivalent English (Grade level 2) Desired
GCSE or equivalent Maths (Grade level 2) Desired
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