Medipharmacy Limited

Apprentice Pharmacy Assistant/Customer Service - Medipharmacy Limited Head Office- East Grinstead - Intermediate (Level 2)

Medipharmacy Limited (Employer)

Qube Learning (Training Provider)

Weekly wage £240.00
40.0 hours per week Shifts to be confirmed
15 months (duration)
1 January 2022(start date)
Customer service practitioner (apprenticeship standard)
4 positions available
20 December 2021 (application closing date)
Register interest

Job Description

To support the Pharmacist Manager to manage and develop the team To support the achievement of Medipharmacy business goals and objectives. Customer Service Level 2 Apprenticeship


You will assist in Customer service sales, Re-ordering stock, Assist in Dispensary with preparation of medicines and prescriptions.

You will complete the following:

Customer Service Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) Medicines Counter Assistant and Accredited Dispensing Assistant Course.

NPA Courses will commence around 8 weeks after you have been enrolled on the Retail Level 2 Apprenticeship. NPA Courses must be completed within the first 15 months of employment at the Pharmacy.

Your Customer Service Level 2 Apprenticeship will be delivered by Qube Learning who are a National Training Provider. As a student within Qube Learning you will have a dedicated Skills Tutor who will visit you every 4-6 weeks and deliver a bespoke teaching and learning session.

Your Apprenticeship Training Programme + NPA Courses should be completed in around 15 months. Functional Skills (Maths and English) may form part of your programme. 

Main Responsibilities:

  • Read, ensure understanding and comply with Standard Operating Procedures (SOPs)
  • Dispense medication in a timely manner, as stated on prescriptions, maintaining accurate dispensing records and ensuring that the medication is accurately labelled to ensure medicines are correctly and safely supplied
  • Dispense Monitored Dosage Systems (MDS) / blister packs and complete the associated documentation as per the associated SOPs where required
  • Ensure the highest standards of professional service and care to our patients by offering informed advice on appropriate treatment of minor ailments and products and referring to the pharmacist when necessary
  • Provide Pharmacy Services (dispensing original pack, dispensing MDS Trays, stock control) with support of pharmacy team under supervision of Pharmacist Manager
  • To follow the company SOPs and adhere to GPhC and MHRA regulations
  • To identify queries and bring these to the attention of the pharmacist or deal with these when within your competence
  • Project a positive image of the company 

Learning and Development:

On completion of a successful probation period, candidates will be enrolled onto accredited training courses (funded by Medipharmacy) to include:

  • Medicine Counter Assistant
  • NVQ Level 2 Dispensing Assistant 

Customer service

  • Ensure that customers receive excellent service
  • Complete sales transactions
  • Deal with customer complaints and dispensing errors promptly and efficiently in accordance with company policy
  • Develop and maintain good relationships with local surgeries, nursing homes, other healthcare professionals and local bodies 


  • Ensure that the pharmacy always projects a professional image
  • Ensure that all areas within the pharmacy are clean, tidy and well organised with special attention to risk management guidelines
  • Ensure the floor is kept clean and free from hazards, e.g. boxes/totes
  • Follow all company Health & Safety procedures and policies and complete any associated training 

Stock Control

  • Ensure high standards of pharmacy stock management, reduce stock holding and ensure maximum profitability
  • Ensure all orders are checked off accurately, and stock stored with care
  • Ensure the date checking procedure is maintained and recorded

Future Prospects

Progress to technician and an accuracy dispensing technician.

Skills Required

  • Listens, and follows instructions
  • Being tidy and helpful
  • Great Communication
  • Willing to learn and work as a team

Qualities Required

  • Likes helping others and wants to make a difference to others health
  • Professionalism
  • Must be friendly and sociable
  • Self motivated
  • Honest and trustworthy
  • Punctual and committed

Qualifications Required

GCSE's grade C/4 or above including maths and English (or equivalent)

Training Provided

Customer Service Level 2 Apprenticeship + 2 GPhC Accredited Courses delivered by the National Pharmacy Association (NPA) Medicines Counter Assistant and Accredited Dispensing Assistant Course.

Register interest