Duties will include (but will not be limited to):
- To work answering our telephone calls and greeting patients at the front desk at our sites and dealing with incoming documents
- To assist patients, carers and other organisations with accessing care, directing them to the appropriate service, where relevant and collecting information from them in a courteous, efficient and effective way
- Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team
A Permanent Care Navigator position is a possibility on successful completion of the apprenticeship.
This role involves long periods on the computer.
- Excellent communication skills
- Confident on the phone
- Able to take notes with a high degree of accuracy
- Computer literate
- Team player
Entry onto the apprenticeship is subject to a thorough initial assessment to establish course suitability.
Ideally applicants should have at least 4 GCSEs including English and maths at grades 9-4/A*-C or equivalent for a Level 3 Apprenticeship and 9-3/A*-D or equivalent for a Level 2. Proof of qualifications will be required before you can be accepted onto the apprenticeship.
PLEASE NOTE: All applicants regardless of entry requirements will be emailed an Initial Assessment to complete as part of the recruitment procedure. This is an online assessment in English and maths and can be completed at your preferred location remotely. Those without the stated entry requirements or awaiting GCSE/GCSE retake grades, will be offered further advice and guidance to support their application if required.
Qualification: Customer Service Practitioner Level 2 Standard.
College Attendance: All assessment and training is undertaken in the workplace.
Training for all job specific tasks will be given. In addition the apprentice will have the support and guidance of a qualified assessor from the college, who will make on-site visits every 6-8 weeks. There may be the occasional need to attend either the Ipswich or Rural Suffolk (Otley) campus for short training courses and tests.