Apprentice Parts Advisor - Advanced (Level 3)

Mercedes-Benz (Employer)

Paragon Training Academy Ltd (Training Provider)

Weekly wage £192.00
40.0 hours per week Monday to Friday. Shifts TBC.
15 months (duration)
4 October 2021(start date)
Customer service specialist (apprenticeship standard)
30 September 2021 (application closing date)
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Job Description

An exciting opportunity has arisen for an Apprentice Parts Advisor to join Mercedes-Benz of Salisbury. As an Apprentice Parts Advisor, you will receive training and development in all areas and accountabilities of the Parts Advisor role.


As the Apprentice your roles and responsibilities will include but not be limited to:

  • Supporting the Parts department and working towards carrying out the full duties of a Parts Advisor
  • Manage parts orders and give advice to customers on requirements
  • Ensure the Mercedes-Benz experience is delivered to all contacts at all times
  • Check all orders are fully completed and scheduled, with the customer being kept informed at all stages
  • Locate stock from other retailers if not available
  • Develop and maintain good relationships with customers

Future Prospects

  • This apprenticeship will set the candidate up with the right skills to further their career as a Parts Advisor within the automotive industry following the 18 month programme

Reality Check

  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Skills Required

  • Able to lift and carry items such as boxes and car parts (full manual handling training will be given)
  • Organised approach to work
  • Good communication skills and confident

Qualities Required

  • Have a friendly
  • Professional manner
  • Committed to providing first class customer service

Qualifications Required

  • GCSE (or equivalent) Grades A*-C/9-4 in maths and English
  • Functional Skills will be delivered if equivalent level is not already achieved

Training Provided

  • On successful completion of this 15-18 month Apprenticeship you will achieved: Level 3 Customer Services apprenticeship standard qualification

Paragon Skills is a leading national Apprenticeship training provider supporting over 4,000 learners through their training, and 1,500 organisations to consistently deliver high quality Apprenticeships across their businesses. Paragon Skills achieves some of the highest success and achievement rates in the industry. Its extensive experience across multiple specialisms has contributed to an overall achievement rate of 71.4% (2018/19) exceeding the national average of 65.6%, and an Ofsted Grade 2 Good rating.

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