Apprentice Parts Adviser - Advanced (Level 3)

Glyn Hopkin Limited (Employer)

Remit (Training Provider)

Annual wage £10,004.80 to £19,760.00
40.0 hours per week 40 hrs pw: Mon – Fri 08.30 – 17.30 , Sat 08.30-12.30 on a rota
18 months (duration)
15 June 2022(start date)
Customer service specialist (apprenticeship standard)
10 June 2022 (application closing date)
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Job Description

This is a fantastic opportunity to join the largest independent Nissan dealer group and grow your career in the automotive industry.

Responsibilities

What will the apprentice be doing?

  • Develop & learn to serve the workshop staff to assist in the  running of the Service Department
  • Unload & check off daily stock orders, ordered from the Manufacturer
  • Maintain a clean & orderly Parts Department, with regular stock checks
  • Learn to serve Retail customers, understanding their requirements & advising appropriately
  • Maintain & update accessory displays
  • Work to support the Parts team to achieve the department targets.

DRIVING LICENSE IS REQUIRED AS YOU WILL BE MAKING DELIVERIES

What training will the apprentice take and what qualification will the apprentice get at the end?

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Training will be carried out monthly with a Development Coach via Microsoft Teams during working hours

What is the expected career progression after this apprenticeship?

This can lead to a full-time position with ongoing training, working for one of the largest Dealer Groups in the South East in the country.
With over 50 Dealerships and 10 world-class leading Brands, there is a big opportunity for diverse work and internal promotions.

Reality Check

Do you meet the requirements of the role? Do you have a full, clean driving license as you will be required to collect / deliver parts Can you manage on the salary? Are you willing to commit to the length of the apprenticeship (15 months total) Have you considered the time / cost of transport to and from work each day.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Physical fitness

Qualifications Required

GCSE or equivalent English (Grade 4 / C) Essential
GCSE or equivalent Maths (Grade 4 / C) Essential
Other Driving License (Grade Full) Essential
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