Responsibilities
What will the apprentice be doing?
- Develop & learn to serve the workshop staff to assist in the running of the Service Department
- Unload & check off daily stock orders, ordered from the Manufacturer
- Maintain a clean & orderly Parts Department, with regular stock checks
- Learn to serve Retail customers, understanding their requirements & advising appropriately
- Maintain & update accessory displays
- Work to support the Parts team to achieve the department targets.
DRIVING LICENSE IS REQUIRED AS YOU WILL BE MAKING DELIVERIES
What training will the apprentice take and what qualification will the apprentice get at the end?
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
Training will be carried out monthly with a Development Coach via Microsoft Teams during working hours
What is the expected career progression after this apprenticeship?
This can lead to a full-time position with ongoing training, working for one of the largest Dealer Groups in the South East in the country.
With over 50 Dealerships and 10 world-class leading Brands, there is a big opportunity for diverse work and internal promotions.
Reality Check
Do you meet the requirements of the role? Do you have a full, clean driving license as you will be required to collect / deliver parts Can you manage on the salary? Are you willing to commit to the length of the apprenticeship (15 months total) Have you considered the time / cost of transport to and from work each day.Skills Required
Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Logical, Team working, Initiative, Physical fitnessQualifications Required
GCSE or equivalent English (Grade 4 / C) EssentialGCSE or equivalent Maths (Grade 4 / C) Essential
Other Driving License (Grade Full) Essential
