Crown Prosecution Service

Apprentice Operational Delivery Officer - Advanced (Level 3)

Crown Prosecution Service (Employer)

Capita Plc (Training Provider)

Annual wage £18,736.00 to £21,950.00
37.0 hours per week Monday to Friday - Normal operating hours are 7am to 7pm
18 months (duration)
1 May 2021(start date)
2 positions available
12 March 2021 (application closing date)
Register interest

Job Description

The Crown Prosecution Service are looking to recruit an apprentice. Your role as an Apprentice will involve you acting as the first point of contact for the team, providing administrative assistance and handling general enquiries.


  • To monitor the accuracy of data received into the team, challenging appropriately that which does not meet CPS policy, seeking guidance where necessary.
  • To prioritise work and manage time effectively, balancing conflicting priorities where necessary, ensuring all tasks are completed to a high standard within the specified deadlines
  • To promptly identify potential problems and present suggested solutions to line manager.
  • Produce basic letters, following a standard format
  • To deal with enquiries and routine correspondence received via the telephone or by email professionally and within agreed timescales
  • Provide assistance and support to the team by performing a range of general administrative duties when required
  • To build and maintain good working relationships with external agencies and other members of the Criminal Justice System to ensure the smooth operation of CPS business
  • To research background information for management (as required) for dealing with more complex and / or comprehensive issues

Future Prospects

On achievement of this apprenticeship you can apply within Civil Service to progress your career.

Skills Required

  • Communicating and Influencing
  • Managing a Quality Service
  • Delivering at Pace

Qualities Required

Developing Self and Others

Qualifications Required

Not Applicable

Training Provided

Public service operational delivery officer Level 3

Blended training will be provided including workshops, access to e-learning, one to one teaching and support from experienced CPS colleagues.

Register interest


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This page contains public sector information licensed under the Open Government Licence v3.0. The information provider is the Education and Skills Funding Agency.