What will the apprentice be doing?
Reporting to the Senior Receptionist, you will be responsible for:
- Booking appointments with the right clinician
- Liaising with patients
- Updating clinical records
- Filing patient notes
- Dealing with patient emails
You will be the first point of contact for our patients and therefore it is essential that you have excellent communication skills, you are caring and have a warm and friendly manner. You will need to be highly organised and be able to prioritise and work under pressure.
What training will the apprentice take and what qualification will the apprentice get at the end?
Level 2 - Customer Service Practitioner
As an Apprentice you will be included on a Customer Service Qualification. Your Qualification will be delivered by a wel established Training Provider who will support your learning and development throughout your Apprenticeship. This will involve an assessor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.
What is the expected career progression after this apprenticeship?
There is a chance of full time employment on successful completion of the apprenticeship for the right candidate.
Reality CheckThe role requires flexibility within working hours, where shifts could start at 7:15am and finish at 8pm. (examples of shift times 08:00–16:00, 10:30–18:30 and 12:00–20:00) Your main hours will be Monday to Friday but are required to work Saturday, on a rota basis with the reception team. 8 hours per day with a half hour unpaid lunch break.
Skills RequiredCommunication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Creative, Initiative, Non judgemental, Patience
Qualifications RequiredOther none specific (Grade none specific) Essential