Apprentice Medical Receptionist - Intermediate (Level 2)

Ashby Turn Primary Care Centre (Employer)

Lifetime Training Group (Training Provider)

Weekly wage £124.50
30.0 hours per week Monday - Friday 8am - 6:30pm
15 months (duration)
14 December 2020(start date)
Customer service practitioner (apprenticeship standard)
7 December 2020 (application closing date)
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Job Description

Ashby Turn Primary Care Centre are looking for a bright individual to join their reception team as an Apprentice Medical Receptionist!


The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list.

Duties may be varied from time to time under the direction of the Reception Team Leader/Operations Manager, dependent on current and evolving Practice workload and staffing levels:

  • Opening up/locking-up of Practice premises and maintaining security in accordance with Practice procedures
  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits, telephone and online consultations and ensuring callers are directed to the appropriate healthcare professional
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers 
  • Providing clerical assistance to Practice from time to time, including word/data processing, filing, photocopying, scanning and summarising patient records
  • Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
  • Renaming and coding medical letters as required

Future Prospects

Ongoing training and development.

Reality Check

The vacancy dates are to be used as a guide, the vacancy may close early should the right candidate be found. 

Skills Required

  • Basic IT knowledge 
  • Good written communication
  • Good communication skills 
  • Polite and professional manner

Qualities Required

Applicants must be friendly and approachable, enjoy working as part of a team and able to adapt to new ways of working.

Qualifications Required

Minimum of 3 GCSE’s grade 9-5 (A-D) or equivalent.

Training Provided

  • Customer Service Practitioner Level 2 
  • Functional Skills in maths and English 
Register interest