Apprentice Medical Receptionist - Advanced (Level 3)

Leyland Surgery (Employer)

The North Lancs. Training Group (Training Provider)

Weekly wage £124.50
30.0 hours per week Monday - Friday, shifts will be between 08:00 and 18:00, with 30-minutes for lunch.
18 months (duration)
1 December 2020(start date)
Business Administrator (apprenticeship standard)
30 November 2020 (application closing date)
Register interest

Job Description

An Apprentice Medical Receptionist required for a GP surgery based in Leyland completing the Apprenticeship scheme


Duties and responsibilities will include:

  • To receive, assist and care navigate patients across multiple sites in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • To provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
  • Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
  • Ensure patients without appointments but who need urgent consultation are seen in a logical and non-disruptive manner
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary/emergency cover, ensuring procedures are completed correctly
  • Ensure practice / patient notes are actioned in an efficient and timely manner
  • Open, date stamp & distribute all incoming mail to relevant person / department
  • Advise patients of relevant charges for private services, accept payment and issue receipts keeping records of such payments up to date
  • Respond to all queries and requests for assistance from patients and other visitors
  • Enter requests for home visits on the visit list stating reason and including all relevant information
  • Action requests from healthcare professionals for urgent ambulance transportation and enter details on the computer
  • Ensure reception and waiting areas are kept neat and tidy and noticeboards, leaflets, magazines are kept up to date
  • Participate in the education and training of students of all disciplines and the induction of all members of the practice staff where appropriate
  • Receive samples from patients making sure details are recorded onto patients medical records
  • Ensure all visitors to the practice read and sign confidentiality statement and are issued with a visitors badge
  • Ensure clinical rooms are prepared for each surgery making sure there are a full range of forms and stationary items
  • Encourage and assist patients in using the self-check in system
  • Issue patients with passwords in order to use the online appointment booking and prescription ordering system
  • It will be necessary to attend various Practice meetings as requested. The only reason for not attending will be annual, study or sick leave

Future Prospects

Upon completion of the apprenticeship you could progress into full-time employment.

Reality Check

The company may wish to interview applicants before the closing date, resulting in the vacancy being filled before the given date. 

Skills Required

  • Ability to follow and apply practice policies and procedures 
  • Good communication skills
  • IT literate, experience of Microsoft Office packages is desirable
  • Excellent telephone manner and interpersonal skills

Qualities Required

  • Ability to use initiative and work well as part of a team
  • Ability to work under pressure
  • Enthusiastic & motivated
  • Reliable & punctual 
  • Attention to detail 

Qualifications Required

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Training Provided

Level 3 Business Administrator apprenticeship standard, which includes:

  • Level 2 Functional Skills in maths and English (if required)
  • End-Point Assessment (EPA)
  • Work-based learning
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