Clayton Brook Surgery

Apprentice Medical Receptionist


Clayton Brook Surgery

Training Provider:


Weekly wage £117.00
30.0 hours per week Monday - Saturday: 4 days out of 6, earliest start: 8:00am, Latest finish: 6:30pm (may require some early mornings or late evenings and Saturday a.m working after probationary period, flexibility will be required to cover for holidays
duration: 18 months
start: 18 January 2020
Intermediate(level 2)
Business and Administration (apprenticeship standard)
11 January 2020 (application closing date)
Apprentice Medical Receptionist based in Preston.


Duties/responsibilities to include:

  • Booking of appointments with both the doctor and nurse
  • Generating prescriptions from requests either over the phone or written
  • Scanning of patient records
  • Answering the telephone
  • Dealing with patients, both face-to-face and over the phone
  • General office duties
  • Filing
  • Dealing with tasks generated by the doctor or nurse
  • Referrals
  • Registrations

Future Prospects

Progression into full time employment.

Skills Required

Must have good communication and customer service skills.

Qualities Required

  • Keen and willing to learn
  • Punctual and reliable
  • Polite and pleasant telephone manner
  • Ability to deal with patients (understand the need for empathy and confidentiality given the nature of the business)
  • IT literate
  • Work well as part of a team and on own initiative

Qualifications Required

GCSE (or equivalent) grades A*-C/9-4 in English and maths.

Training Provided

  • Training to be provided - Intermediate level 2 Apprenticeship in Business Administration, including NVQ and functional skills maths and English. Work based learning.
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