What will the apprentice be doing?The Premier Accounts department manages the relationship between Crossflight ltd and any Key Accounts. The main areas covered are Customer Service for Key Accounts, Distributions, Event/ Show management and Offsite Mail Rooms. Working between three of our client’s prestige Headquarters in London this role of Mailroom Apprentice is paramount in retaining our excellent reputation in managing their mailroom. Key Tasks: To process incoming and outgoing mail. To distribute Courier & Mail packages, including desk drops To record all incoming and outgoing courier packages using our in-house computer systems To communicate with customers, suppliers, and retailers via the telephone/email to answer enquires and resolve queries To complete shipping paperwork To assist with other tasks that sit under the mailroom title and responsibilities To carry out any other reasonable requests of the Manager
What training will the apprentice take and what qualification will the apprentice get at the end?Business admin qualification including Functional Skills in Maths and English if required
What is the expected career progression after this apprenticeship?Full time employment within one of the mail rooms.
Reality CheckFull training will be provided for the selected candidate. Distribution of Courier & Mail packages Recording of all incoming and outgoing courier packages using our in-house computer systems Communicating with customers, suppliers, and retailers enquiries via the telephone/email Resolving any customer queries Completion of shipping paperwork
Skills RequiredAttention to detail, Communication skills, Friendly, Initiative, IT skills
Qualifications RequiredGCSE or equivalent English (Grade 4/C) Desired
GCSE or equivalent Maths (Grade 4/C) Desired