X D P Limited

Apprentice Key Accounts Advisor - Advanced (Level 3)

X D P Limited (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday - Friday 9:00 - 17:00
15 months (duration)
26 April 2021(start date)
Customer Service Specialist (apprenticeship standard)
2 positions available
23 April 2021 (application closing date)
Register interest

Job Description

The role is to provide each and every customer with an enjoyable customer service experience by providing Right First-Time responses and a high level of customer care and attention at all times. Being first point of contact, the role acts as a representative for the company and contributes to the lasting impression XDP customers have.

Responsibilities

Vacancy Detail :Owning & Resolving customer enquiries received through different
communication channels email, phone, live chat, WhatsApp & Social Media

  • Liaising with internal departments and depots to ensure all actions have been carried out in line with service levels and required timescales
  • Progress reporting and chasing of overdue services
  • Using high levels of communication to provide best in class service
  • Delivering specialist support & sometimes complex scenarios
  • Meet all customer needs and exceed expectations
  • Provide accurate information to resolve all queries and complaints.
  • Proactively seek solutions to problems, notifying Management when concerns arise.
  • Generate monthly, quarterly, annual reports for management & customers
  • Conduct basic administrative tasks to track own productivity levels
  • Delivering against Individual objectives
  • Involvement in External stakeholder meetings
  • Maintain an excellent standard of customer care in a high-pressure environment
  • Follow All GDPR regulations and business controls
  • Identify any customer upselling opportunities

Future Prospects

  • Full-time permanent role within the company

Reality Check

You will be working in a team of up to 20 within a dynamic and complex business.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates.

Skills Required

Skills Required :Work effectively under pressure with ability to prioritise workloads with
speed and accuracy

  • Demonstrable ability to handle customer questions and objection handling
  • You should be able to work effectively as an individual, as well as part of the wider team
  • Strong & Effective communicator with active listening skills
  • Ability to multi-task and manage time effectively
  •  Self-starter who is highly organised, with a proactive approach and ‘can do’ attitude to problem solving
  • Continuous improvement mind set, adaptable to change and willing to embrace new ideas and processes
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Ability to analyse and interpret customer requirements
  • You will have high attention to detail
  • You must possess high levels of initiative, energy and have passion and dedication for completing tasks to the highest standards
  • Proficient with all Microsoft Office packages, Excel, Work, Outlook, PowerPoint

Qualities Required

  • A natural desire to help people
  • Enthusiasm to develop your skills and knowledge
  • Extremely well organised with sound planning skills
  • Positive and approachable manner

Qualifications Required

  • A-C GCSE English and maths or equivalent

Training Provided

Teaching and learning the skills, knowledge and behaviours within Customer Services
Register interest

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