X D P Limited

Apprentice Key Accounts Advisor - Advanced (Level 3)

X D P Limited (Employer)

The Nvq Training Centre Limited (Training Provider)

Weekly wage £161.25
37.5 hours per week Monday - Friday 9:00 - 17:00
15 months (duration)
26 April 2021(start date)
Customer Service Specialist (apprenticeship standard)
2 positions available
23 April 2021 (application closing date)
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Job Description

The role is to provide each and every customer with an enjoyable customer service experience by providing Right First-Time responses and a high level of customer care and attention at all times. Being first point of contact, the role acts as a representative for the company and contributes to the lasting impression XDP customers have.


Vacancy Detail :Owning & Resolving customer enquiries received through different
communication channels email, phone, live chat, WhatsApp & Social Media

  • Liaising with internal departments and depots to ensure all actions have been carried out in line with service levels and required timescales
  • Progress reporting and chasing of overdue services
  • Using high levels of communication to provide best in class service
  • Delivering specialist support & sometimes complex scenarios
  • Meet all customer needs and exceed expectations
  • Provide accurate information to resolve all queries and complaints.
  • Proactively seek solutions to problems, notifying Management when concerns arise.
  • Generate monthly, quarterly, annual reports for management & customers
  • Conduct basic administrative tasks to track own productivity levels
  • Delivering against Individual objectives
  • Involvement in External stakeholder meetings
  • Maintain an excellent standard of customer care in a high-pressure environment
  • Follow All GDPR regulations and business controls
  • Identify any customer upselling opportunities

Future Prospects

  • Full-time permanent role within the company

Reality Check

You will be working in a team of up to 20 within a dynamic and complex business.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates.

Skills Required

Skills Required :Work effectively under pressure with ability to prioritise workloads with
speed and accuracy

  • Demonstrable ability to handle customer questions and objection handling
  • You should be able to work effectively as an individual, as well as part of the wider team
  • Strong & Effective communicator with active listening skills
  • Ability to multi-task and manage time effectively
  •  Self-starter who is highly organised, with a proactive approach and ‘can do’ attitude to problem solving
  • Continuous improvement mind set, adaptable to change and willing to embrace new ideas and processes
  • Ability to work unsupervised and deliver quality work across multiple tasks within required deadlines
  • Ability to analyse and interpret customer requirements
  • You will have high attention to detail
  • You must possess high levels of initiative, energy and have passion and dedication for completing tasks to the highest standards
  • Proficient with all Microsoft Office packages, Excel, Work, Outlook, PowerPoint

Qualities Required

  • A natural desire to help people
  • Enthusiasm to develop your skills and knowledge
  • Extremely well organised with sound planning skills
  • Positive and approachable manner

Qualifications Required

  • A-C GCSE English and maths or equivalent

Training Provided

Teaching and learning the skills, knowledge and behaviours within Customer Services
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