Techies Ltd

Apprentice IT Technician - Advanced (Level 3)

Techies Ltd (Employer)

Solveway Limited (Training Provider)

Annual wage £9,379.50
37.5 hours per week Monday to Friday 9.00am - 5.30pm
15 months (duration)
11 July 2022(start date)
Information communications technician (apprenticeship standard)
8 July 2022 (application closing date)
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Job Description

In this exciting and engaging role, you will be assist in the maintenance and support of computer networks, hardware and software. You will be providing a range of technical and general support within an IT environment, to the end users of our clients.

Responsibilities

What will the apprentice be doing?

  • Take, log and progress tickets on the helpdesk system
  • Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
  • Diagnose and resolving faults on IT equipment
    Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
  • Install software and hardware including the updating of drivers and antivirus software
  • Maintain user accounts and access for users
  • Ensuring users have access to internet and intranet sites and set up e-mail accounts
  • Lifting and carry IT equipment across the site
  • Maintain a SharePoint database held for each client
  • To record and update requests for support and maintenance with feedback to requestors regarding progress
  • Provide support for Server based operating systems, desktop and office 365
  • Attend relevant courses in respect of professional development of ICT knowledge
  • Undertake small local projects and participate in larger projects under direction
  • Maintain confidentiality at all times in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
  • To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
  • To undertake any other duties of a similar level and responsibility as may be required

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Information Communication Technician Level 3 Apprenticeship
  • CompTIA A+
  • AZ900 - Azure
  • MS900 - Microsoft 365

What is the expected career progression after this apprenticeship?

This apprenticeship can lead to a full time position at the school and progression on to a Level 4 Network engineer apprenticeship.

Skills Required

Communication skills, Attention to detail, Organisation skills, Administrative skills, Logical, Team working

Qualifications Required

GCSE or equivalent Maths and English (Grade A*-C/9-4) Desired
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