Pink Chalk Ltd

Apprentice IT Technician - Advanced (Level 3)

Pink Chalk Ltd (Employer)

Newham College of Further Education (Training Provider)

Annual wage £11,088.00
35.0 hours per week Monday to Friday 9.00am-5.00pm (with possible shifts)
18 months (duration)
5 June 2022(start date)
Information communications technician (apprenticeship standard)
2 positions available
31 May 2022 (application closing date)
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Job Description

This role involves working in a helpdesk team supporting clients with a wide range of their technical support needs, providing remote and onsite support in and around London and other parts of the UK.

Responsibilities

What will the apprentice be doing?

Duties will include:

• Providing remote and/or onsite IT support to client

• Ensuring that all agreed customer service level requirements are met

• Management of incidents / customer requests from initial receipt through to resolution

• Diagnostics, troubleshooting and root cause analysis

• Performance monitoring and health checks

On the job training and mentoring will be provided, but this role will only suit applicants that already have a high level of technical competency.

What training will the apprentice take and what qualification will the apprentice get at the end?

  • Level 3 Information Communication Technician
  • Behaviour, Skills and Knowledge
  • This apprenticeship is delivered as a day release

What is the expected career progression after this apprenticeship?

Full time position and progression within the company. Future training paths available such as Microsoft Exams.

Reality Check

A lot of our work is fixing issues so the customers can be very frustrated at times. The candidates need to be able to stay calm under pressure and also fix issues out of hours if needed.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Patience

Qualifications Required

GCSE or equivalent English (Grade 4-9 / A*-C) Essential
GCSE or equivalent Maths (Grade 4-9 / A*-C) Essential
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