Apprentice IT Technician - Advanced (Level 3)

Windsor Learning Partnership (Employer)

QA Apprenticeships (Training Provider)

Annual wage £12,500.00
37.0 hours per week 37 hours per week, 8am-4:30pm Monday-Thursday, 8am-4pm Friday (1 hour lunch)
15 months (duration)
4 January 2022(start date)
Information communications technician (apprenticeship standard)
1 January 2022 (application closing date)
Register interest

Job Description

The Apprentice IT Technician will report to the Trust IT Director and will be expected to display the ability to work independently and autonomously to ensure that an effective IT service is delivered to the school.


  • To provide front-line IT Helpdesk support providing ICT help to staff and pupils.
  • Maintain specialist equipment.
  • Hardware and software support of school devices including Microsoft computers, Audio-visual equipment, printers, telephones, and network equipment.
  • Fault diagnosis and repairs to a wide range of end-user devices.
  • User support for standard software packages.
  • Ensure that MFDs around the school are filled with paper and replace consumables when required.
  • Installation of new hardware including structured cabling where applicable.
  • Use of computerised Helpdesk facility and management of calls from inception to conclusion.
  • Be aware of and comply with policies and procedures relating to child protection, data protection, and GDPR, health, safety and security, and confidentiality, reporting all concerns to an appropriate person.

Future Prospects

  • Holiday allowance
  • Sick pay
  • Pay review following completion of the apprenticeship

Skills Required

  • MS Office 365
  • The ability to balance priorities and take responsibility for the completion of a task
  • To be able to work independently and show initiative

Qualities Required

  • Good standard of numeracy and literacy with English and Maths GCSE (Grade A-C) or equivalent
  • The ability to balance priorities and take responsibility for the completion of a task
  • To be able to work independently and show initiative in providing an ICT Support Service covering hardware, software, and peripherals
  • Self-motivated, with a strong commitment to teamwork and service.
  • Excellent interpersonal skills with the ability to communicate effectively with a wide range of people and personalities
  • A common-sense approach and enthusiasm to learn.
  • The capacity to remain calm and to cope under pressure.
  • Troubleshooting skills, backed by a clear, analytical approach to problem-solving.
  • Flexible and adaptive as this role may require some evening or weekend work at times, (time off in lieu will be provided)
  • Able to relate well to young people.
  • Personally committed to the school's ethos, work, and aims.

Qualifications Required

You need to have 5 GCSE’s:

  • Maths and English (or equivalents) at grades D or above
  • 3x GCSE’s grade A-C in any other subject

You must not already have a qualification in a similar subject at the same level, or higher level than this apprenticeship.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. Find out more here.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Register interest