Apprentice I.T Technician - Advanced (Level 3)

Alderbrook School (Employer)

QA Apprenticeships (Training Provider)

Weekly wage £159.54
37.0 hours per week Shifts TBC upon interview.
15 months (duration)
10 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
29 April 2021 (application closing date)
Register interest

Job Description

A great opportunity to work as an Apprentice I.T Technician on a fixed term contract, for this well regarded Secondary and Sixth Form Academy based in Solihull. The School is a training academy to develop staff and provides a fully funded and structured Level 3 Infrastructure technician Apprenticeship with additional qualifications.


Main responsibilities:

  • Provide support for the existing IT Network devices, peripherals and Users
  • Follow instructions from senior members of the IT team
  • Work through Support Calls as assigned by the Network Manager or Administrators


  • 1st Line Support – Telephone/ Remote
  • 2nd Line Support – Desktop
  • Some 3rd Line Support – Server

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check


  • 24 days holiday 
  • Sick pay
  • Staff social events - We have a very strong ethos of team work and several staff social events that run throughout the year, which give staff the opportunity to meet others from different areas of the school
  • A fully funded structured 15-month Level 3 I.T Apprenticeship programme

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week).

The Apprenticeship National Minimum Wage guide (ANMW):

For updates on the National Living Wage please see:

Skills Required

  • Good communication – One of the most important skills. Utilise both written and verbal methods
  • Must have a genuine interest in I.T
  • Knowledge of Microsoft Windows
  • Proactive – identify tasks or issues, bring to IT Team attention
  • Team player – must be able to work with other team members when required, accepting or communicating findings, ideas and instructions. Some tasks involve being a team member, others being a team leader
  • Problem solving – e.g. interest in Crosswords, Sudoku etc. – demonstrate methods of working through a problem to find a resolution
  • Approachable and friendly – must display a ‘can do’ attitude
  • Eager to learn – continuous training provided, but able to investigate on own initiative
  • The job involves going up and down stairs and carrying PC’s and laptops around site – no lifts
  • A commitment to the Level 3 Infrastructure technician Apprenticeship

Desired knowledge and experience:

  • Knowledge of Windows Desktop and Server Operating Systems
  • Hardware and Software Installation, Troubleshooting and Repairs
  • Knowledge of any Web or scripting languages (useful, but not essential)
  • Knowledge of Microsoft Hyper-V (useful, but not essential)

Qualities Required

  • Able to work on own initiative – don’t wait to be asked
  • Logical and forward thinking – Investigate technology and solutions, bring forward ideas

Qualifications Required

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and maths)

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

Training offered [if needed]:

  • Advanced problem solving – identifying and solving issues methodically (utilising the 7-layer OSI model)
  • Computer and Classroom device fault diagnosis and repair
  • Device upgrade, replacement and maintenance
  • Windows 10 deployment, configuration and maintenance
  • Microsoft Azure/ Office 365 AD Sync
  • Software packaging and deployment
  • Network management – Client/Server and switch configuration, physical infrastructure
  • User identity management – Onboarding and Offboarding user processes
  • Active Directory, Security groups and Permissions
  • Classroom support – Providing support to Staff and Students when required
  • Exam support – Access arrangements, Data security and Encryption
  • User support – Providing training and advice
  • Support ticket management and escalation processes
  • Change Management – Procedures used for making changes that could affect operations
  • CCTV, Managed printing, Safeguarding, Telephone system, Backups, Software knowledge, GDPR and Data Security
Register interest