Apprentice IT Technician - Advanced (Level 3)

Express Bi Folding Doors Limited (Employer)

The North Lancs. Training Group (Training Provider)

Weekly wage £166.00
40.0 hours per week Monday - Friday, start 7:30am finish 4:30pm, ½ lunch break, 15 mins break AM/PM, 40 hrs per week
15 months (duration)
7 February 2021(start date)
IT Solution Technician (apprenticeship standard)
2 February 2021 (application closing date)
Register interest

Job Description

Apprentice IT Technician based at Express BiFolding doors Ltd in Leeds.


Your duties and responsibilities in this role will consist of:

  • Provides assistance in the use of personal computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs
  • Sets up and configures desktop computers, peripherals and accounts assigning security level
  • Installs software and installs and repairs hardware and peripherals
  • Tests programs
  • Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
  • Maintains systems, databases and web pages
  • Administers user accounts
  • Sets up and submits production jobs and edits and debugs computer output
  • Transfers computer files between platforms
  • Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. microcomputers, disk drives, and laser printers) and may assist with testing personal computers and peripherals on a network to diagnose, hardware versus software problems
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns
  • Arranges for distribution of output to customer
  • Maintains records
  • Contributes to unit goals by accomplishing related duties as required

Future Prospects

  • To progress onto full time employment

Reality Check

  • Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Skills Required

  • Punctual
  • Reliable
  • Keen and willing to learn
  • IT Literate
  • Ability to work with people at all levels
  • Good communication skills and a professional attitude
  • Willingness to learn and develop
  • Ability to work on own initiative
  • Pro-active
  • Ability to work as part of a team

Qualities Required

  • Must have good communication and customer service skills

Qualifications Required

  • No formal qualifications required

Training Provided

Intermediate Level 3 Apprenticeship in Information Technology, including NVQ and functional skills maths and English. Work based learning.

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