Apprentice IT Technician - Advanced (Level 3)

Employer:

Tactus Ltd

Training Provider:

The North Lancs. Training Group

Weekly wage £155.63
37.5 hours per week Monday - Friday 9.00am - 5.30pm with a 1 hour lunch break
duration: 15 months
start: 1 October 2020
Warrington
Advanced (Level 3)
Digital Support Technician (apprenticeship standard)
30 September 2020 (application closing date)
IT Technician required for an IT based company within Warrington. Daily duties required include processing customer returns and testing / refurbishing laptops and computers.

Responsibilities

  • Processing customer returns
  • Testing and refurbishing returned laptops
  • Assisting with technical support queries via helpdesk, telephone and remote desktop
  • Escalation of hardware and software issues to the relevant parties
  • Follow up with customers to ensure the issue has been resolved to high levels of customer satisfaction
  • Prioritising and managing assigned workload
  • Maintain the company’s equipment and samples the asset management system
  • Testing products and samples to Microsoft’s standards

Future Prospects

Upon completion of the apprenticeship you could progress into full-time employment.

Skills Required

  • Good communication skills
  • Confident when dealing with customers

Qualities Required

  • Have a passion for technology
  • Highly motivated, excellent time management, planning and control skills
  • Good understanding of Windows desktop operating systems
  • Knowledge of computer hardware and software
  • Some electronics experience or knowledge advantageous
  • May be required to cover support over weekends

Qualifications Required

GCSE Grades 4 or above in English, Maths and IT or equivalent.

Training Provided

  • Advanced Apprenticeship in Digital Support Technician, including NVQ and functional skills maths and English
  • Work based learning
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