Please note that the role does not involve server support.
Main responsibilities: will include, but not be limited to:
- Provide first line technical support for the architects and administration staff for any software and hardware problems they may encounter
- Work with the IT Support Helpdesk system - resolve problems, with assistance where necessary from other IT staff and external consultants
- Provide general day-to-day support for the telephones, including the voicemail system
- Install and configure updates and new software to all machines in the company when necessary
- Prepare new computers for use by installing appropriate software
- Maintain an asset register of company hardware
- Assist in the setting up and smooth operation of digital presentations
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Perks of the position:
- Highly competitive salary
- Sociable colleagues
- In-depth opportunity to understand the intricacies of an IT department
This is an opportunity not to be missed.
QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
- Knowledge of desktop Windows is essential
- Knowledge of Mac would be beneficial
- An informed understanding of the basic configuration of desktop hardware
- A good worker and confident communicator
- A helpful ‘can-do’ attitude and fast learner is essential
The successful candidate must be interested in a career in IT. We are looking for someone who is an enthusiastic fast learner and has ambition to develop their IT skills.
Candidates must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing.
5 GCSE's A-C 9/4 and A-Level (or equivalent) qualifications.
- Level 3 Infrastructure Technician Standard
- Functional Skills in maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.