Apprentice IT Technican - Advanced (Level 3)

Assael Architecture Limited (Employer)

QA Apprenticeships (Training Provider)

Annual wage £19,000.00
37.5 hours per week Monday – Friday, 09:00 – 17:30. Includes 1-hour unpaid lunch.
15 months (duration)
24 May 2021(start date)
Infrastructure technician (apprenticeship standard)
Digital (route)
11 May 2021 (application closing date)
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Job Description

We are looking for a hard-working Apprentice IT Technician to provide first line internal support for the architects and administration staff. This is a truly exciting opportunity for a driven, motivated and IT passionate individual to join a friendly, dynamic and award-winning organisation and start their IT career.


Please note that the role does not involve server support.

Main responsibilities: will include, but not be limited to:

  • Provide first line technical support for the architects and administration staff for any software and hardware problems they may encounter
  • Work with the IT Support Helpdesk system - resolve problems, with assistance where necessary from other IT staff and external consultants
  • Provide general day-to-day support for the telephones, including the voicemail system
  • Install and configure updates and new software to all machines in the company when necessary
  • Prepare new computers for use by installing appropriate software
  • Maintain an asset register of company hardware
  • Assist in the setting up and smooth operation of digital presentations

Future Prospects

92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.

Reality Check

Perks of the position:

  • Highly competitive salary
  • Sociable colleagues
  • In-depth opportunity to understand the intricacies of an IT department

This is an opportunity not to be missed.

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

Skills Required

  • Knowledge of desktop Windows is essential
  • Knowledge of Mac would be beneficial
  • An informed understanding of the basic configuration of desktop hardware
  • A good worker and confident communicator
  • A helpful ‘can-do’ attitude and fast learner is essential

Qualities Required

The successful candidate must be interested in a career in IT. We are looking for someone who is an enthusiastic fast learner and has ambition to develop their IT skills.

Candidates must be comfortable dealing with people, both face-to-face and remotely using telephone and video/screen sharing.

Qualifications Required

5 GCSE's A-C 9/4 and A-Level (or equivalent) qualifications.

Training Provided

  • Level 3 Infrastructure Technician Standard
  • Functional Skills in maths and English if required

Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.

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