Training and Apprenticeships in Construction Limited

Apprentice IT Support Technician - Advanced (Level 3)

Training and Apprenticeships in Construction Limited (Employer)

Ginger Nut Media Limited (Training Provider)

Annual wage £10,237.50
37.5 hours per week Monday - Friday with occasional weekend work with time off in week in lieu. Variable hours between 8am and 5pm
18 months (duration)
1 September 2022(start date)
Information communications technician (apprenticeship standard)
30 August 2022 (application closing date)
Register interest

Job Description

We have a fantastic opportunity for the right candidate to work within the team in a busy company delivering 1st & 2nd line IT Support for businesses throughout London and Hertfordshire, providing an opportunity for someone to build their experience & skills base, whilst also studying for a Level 3 IT Technician qualification.

Responsibilities

What will the apprentice be doing?

We have a fantastic opportunity for the right candidate to work within the team in a busy company delivering IT Support for individuals and small to medium-sized businesses throughout Hertfordshire and London.

This provides an opportunity for someone to build their experience and skills base, whilst also studying for a Level 3 IT Technician qualification.

The day to day the role will be varied and no two days alike, but will include:

• Providing 1st and 2nd line suppport to customers.
• Logging and responding to tickets on the helpdesk.
• Installing and troubleshooting networks.
• Computer troubleshooting and repairs.
• Business IT support in person and over the phone.
• Configuring and testing hardware components networks and devices.
• Auditing existing IT systems.
• Monthly service packages.
• Catching up with industry news and security bulletins.

 

What training will the apprentice take and what qualification will the apprentice get at the end?

  • On successful completion of the Apprenticeship, the candidate will gain a L3 Information Communications Technician qualification
  • Additional training will be delivered via online sessions within the workplace.

What is the expected career progression after this apprenticeship?

On successful completion of the Apprenticeship there will be opportunity for full time employment.

Reality Check

The successful candidate will be IT-literate with skills in the use of Microsoft products Outlook, Word, and Excel, as well as a good grasp of some of the technical aspects of Windows 10/11.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Presentation skills, Administrative skills, Number skills, Analytical skills, Logical, Team working, Initiative, Non judgemental, Patience

Qualifications Required

GCSE or equivalent English Language (Grade 4) Essential
GCSE or equivalent IT (Grade 4) Essential
GCSE or equivalent Mathematics (Grade 4) Essential
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