Hoare Lea Llp

Apprentice IT Support Technician - Advanced (Level 3)

Hoare Lea Llp (Employer)

Ldn Apprenticeships Ltd (Training Provider)

Annual wage £21,265.00
37.0 hours per week Monday to Friday 37 hours a week, normal working hours are 8.30am to 4.30pm however this is flexible and exact start and end time will be confirmed prior to commencing the role.
3 years (duration)
1 September 2022(start date)
Information communications technician (apprenticeship standard)
30 August 2022 (application closing date)
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Job Description

Hoare Lea is an award-winning engineering consultancy with a creative team of engineers, designers and technical specialists. Based in our London office, reporting to the IT Services Manager you will provide 1st line desktop support to the London office and also offer support remotely to other offices via our Helpdesk system.

Responsibilities

What will the apprentice be doing?

The role

Based in our London office, reporting to the IT Services Manager you will provide 1st line desktop support to the London office and also offer support remotely to other offices via our Helpdesk system.

The primary function is to support our London users but other duties will involve IT support and administration for Central IT.  Other duties may include telephone answering for support calls (Service Desk) new starter setup and inductions and general IT administration.

What training will the apprentice take and what qualification will the apprentice get at the end?

Information communications technician (level 3).

Attending college 1 day a week.

What is the expected career progression after this apprenticeship?

Why work for us?

You’ll collaborate with the industry’s best, working with a wide range of built-environment specialists.

You’ll be part of progressive and exciting projects, able to experience innovative schemes across all sectors.

You’ll advance your career, your way, thanks to our structured Career Paths framework.

Skills Required

Communication skills, IT skills, Attention to detail, Organisation skills, Customer care skills, Problem solving skills, Analytical skills, Logical, Team working, Patience

Qualifications Required

GCSE or equivalent Any other 2 GCSE's (Grade 4 and above) Essential
GCSE or equivalent English (Grade 4 and above) Essential
GCSE or equivalent Maths (Grade 4 and above) Essential
BTEC or equivalent any IT subject (Grade Pass and above) Desired
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