Apprentice IT Service Desk Engineer - Advanced (Level 3)



Training Provider:

Baltic Training

Annual wage £7,644.00
35.0 hours per week Monday to Friday 9am – 5pm
duration: 15 months
start: 28 July 2020
Advanced (Level 3)
Infrastructure technician (apprenticeship standard)
27 July 2020 (application closing date)
Starting off almost 7 years ago, Techienology are a supportive & professional company that offer Custom IT Services built specifically for Businesses & Schools. Due to continued growth, they are now looking for a proactive Apprentice that is excited about starting a career within this lively industry!


Working in a team of 6, Roles & Responsibilities will include but not be limited to:

  • Resolve Service Desk incidents and fulfil any given requests
  • Provide remote and onsite support where required
  • Monitor the Service Desk during office hours for new issues
  • Take ownership and resolve issues
  • Respond to system failures in a timely manner
  • Create and maintain procedures for new and existing processes

Future Prospects

There may be an opportunity to progress upon completion.

Reality Check

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit:

Skills Required

  • Good communication both written and verbal
  • Able to set up PC hardware and Operating Systems

Qualities Required

  • Passion for IT
  • Knowledge of Microsoft Office
  • Good Customer Service
  • Knowledge of PC components would be beneficial
  • Good confidence & problem solving

Qualifications Required

GCSE C/4 or Level 2 Functional Skills in maths or equivalent.

Training Provided 

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