Domino's Pizza Group Plc

Apprentice - IT Service Desk


Domino's Pizza Group Plc

Training Provider:


Annual wage £15,000.00
35.0 hours per week Monday to Friday - 09.00 - 17.00
duration: 18 months
start: 6 January 2020
Milton Keynes
Advanced(level 3)
Infrastructure technician Level 3 (A level) (apprenticeship standard)
1 December 2019 (application closing date)
Come and start your career in IT with Domino's. Domino's Pizza are looking to recruit an IT Apprentice to work in our bright and airy Head Office based in Milton Keynes. You will be given full training to learn the role on the busy IT Service Desk dealing with all aspects of IT queries and providing support to solve issues.


Our award-winning IT team is known for being extremely fun, innovative and fast-paced.

We offer a highly competitive basic salary plus an awesome benefits package. Subject to successful completion of apprenticeship requirements you may be eligible for incremental salary increases. 

Training will be given for all aspects of the role. Main responsibilities will include:

  • Channelling requests for help to appropriate functions for resolution, monitoring progress and keeping the customer informed
  • Overseeing the production of all Service Desk issues, within your remit, to ensure objectives are met
  • In line with our policy, ensure the principle of Treating Customers fairly is an intrinsic part of the organisation’s culture by identifying, monitoring and managing any risks to either Domino’s Pizza or the Franchisees businesses
  • Field incoming help and service requests from end customers via both telephone and e-mail in a calm and welcoming manner and resolve within the agreed Service Level
  • Record, track and document the request ticket lifecycle; make an initial assessment agreeing next course of action with the customer, keeping them informed on status and progress
  • Identify any immediate corrective action that can resolve or contain the issue directly
  • Applying diagnostic utilities, FAQ’s and knowledge bases to aid in troubleshooting
  • Prioritise and schedule all help and service requests tickets, channelling them to the appropriate resolver groups and functions. Co-ordinating with second- and third-line support groups for speedy resolution when required

Future Prospects

  • On completion of the Apprenticeship, there will be an opportunity to progress onto Service Desk, Software Development, Infrastructure Technician permanent positions

Reality Check

Employer Benefits [subject to individual benefit criteria]

  • Private medical insurance through Vitality from 6 months service
  • Worldwide travel insurance included
  • Vitality benefits including cinema tickets, Starbucks, Park Run
  • Private dental insurance through Den Plan from 6 months service
  • Death in service benefit - 2 x salary
  • Permanent health insurance – 50% of salary
  • Free fruit on site
  • Enhanced Paternity Pay based on length of service
  • Enhanced Maternity & Adoption pay based on length of service
  • Online shopping discount – The Box
  • Retail hub benefits including Employee Assistance Programme, Pay Plan debt advice
  • 50% pizza discount
  • Free on site car parking
  • Corporate gym discounts
  • Nuffield Health
  • 25 days annual leave rising to 27 days after 5 years (when working Mon – Friday 9-5)
  • £30 yearly expense claim for eye examination if using DSE
  • Share save scheme
  • Discretionary bonus

Pension schemes:

  • Government Auto-enrolment scheme
  • Company pension scheme 5% matched contribution after 3 months
  • Company sick pay from 6 months service

Dates for your diary:

Open event for prospective candidates at Domino's Head Office [MK] - Tuesday 10th December 2019 12.00 - 14.30

Final Interviews to be held at Domino's Head Office [MK] - Monday 16th December 2019

Skills Required

  • Good Microsoft skills using Outlook, Word and Excel
  • Basic understanding of IT technologies and support principles
  • A true interest in IT and a desire to develop skills and knowledge in this area

Qualities Required

  • Genuinely want to deliver 1st class customer service
  • Ability to work in a busy, results focused and thriving environment
  • Able to think logically and problem solve
  • Team Player, wants to learn

Qualifications Required

  • 5 GCSEs A-C/8-4 grades including maths & English (or equivalent)

Training Provided

The apprenticeship will incorporate face to face workshops, online learning and on the job experience.

  • Apprenticeship Standard for Infrastructure Technician Level 3
  • College attendance
  • Regular visits from the College into the workplace
  • Observations and assessments in the workplace
  • Use of e-portfolio
  • End point assessment

In addition to achieving a Level 3 IT Infrastructure qualification the apprentice will also study for the following:

  • BCS Knowledge Module 1 - Networking & Architecture
  • BCS Knowledge Module 2 - Mobile & Operating Systems
  • BCS Knowledge Module 2 - Cloud Services
  • BCS Knowledge Module 4 - Coding & Logic
  • ITIL Foundation Level
  • Network Essentials

Apprentices are also given the opportunity to do the following exams via our Cisco Networking Academy:

  • Linux Essentials
Apply now