Apprentice IT Helpdesk Technician - Advanced (Level 3)

Employer:

Socotec UK Ltd

Training Provider:

Baltic Training

Weekly wage £161.85
39.0 hours per week 08:30 - 17:00 Monday - Thursday, 08:30 - 16:00 Friday
duration: 15 months
start: 3 August 2020
Burton-On-Trent
Advanced (Level 3)
Infrastructure technician (apprenticeship standard)
27 July 2020 (application closing date)
Baltic Apprenticeships are delighted to be working in partnership with SOCOTEC, the UK’s leading provider of testing, inspection and compliance services.

Responsibilities

Baltic Apprenticeships are delighted to be working in partnership with SOCOTEC, the UK’s leading provider of testing, inspection and compliance services, with comprehensive solutions in:

  • Compliance Services
  • Infrastructure
  • Laboratory & Analytical Services
  • Building Control

Due to continued success, SOCOTEC are currently looking to expand their team through the addition of a new IT Helpdesk Technician Apprentice at their office in Burton Upon Trent!

If you’re looking to build up your experience and begin a career in IT, this is an excellent opportunity for you. The ideal candidate will be passionate about IT and eager to develop themselves.

Find out more about information about SOCOTEC here! - https://www.socotec.co.uk/

Roles & Responsibilities:

Typical roles and responsibilities include (but are not limited to):

  • Timely and accurate logging of customer issues into the Call Management System, from both phone calls and incoming emails
  • Be responsible for formal call logging, producing clear descriptions relating to users problems and ensuring timely and efficient solutions
  • Carry out first line fixes when taking a call such as password resets and drive mappings
  • Recognise when a call is urgent and escalate accordingly
  • Configure and test new IT and communications equipment prior to install at customer site
  • Work as part of a team, whilst remaining self-motivated in managing your own workload
  • Demonstrate an excellent customer service focus when dealing with clients

Full training and support will be provided throughout your apprenticeship by both Baltic Apprenticeships and SOCOTEC.

Future Prospects

There are career progression opportunities available upon completion of the programme. You, along with your employer, may progress to a Level 4 programme, and take your training even further.

Skills Required

  • IT literate
  • Self-motivated & well organised
  • Excellent communication skills
  • Good attention to detail
  • Good interpersonal skills

Qualities Required

A basic knowledge of how a PC works and what the components are.

Qualifications Required

Grade 4/C GCSE or equivalent in maths, English and ICT.

Training Provided

The successful candidate will work towards the Infrastructure Technician Level 3 Standard.

Register interest