Main role / Responsibilities (will include but not be limited to):
- Answering and handling inbound telephone calls and emails to our service
- Providing first-line support to staff for hardware, software, and telephone equipment
- Assist with the setting up of computers, computer-linked equipment, and computer-related equipment
- Assist with the maintenance and repair of computers, computer-linked equipment, and computer-related equipment
- Installing and configuring software applications
- Perform remote troubleshooting through diagnostic techniques
- Helping to produce and maintain IT statistics, reports, checklists, and other documentation, as necessary
- Assisting with the upkeep of the IT asset register/inventory
- Maintaining satisfactory standards of safety and security in relation to computer rooms and equipment
- Being aware of, and abiding by, Trenton (Hull) Limited and East Riding Sacks Limited Health and Safety procedures and associated policies
- Proactively implementing Trenton (Hull) Limited and East Riding Sacks Limited policies and procedures
- Undertaking any other relevant duties as may reasonably be requested by the Group IT Manager
The list is typical of the level of duties that the post holder is expected to perform or be responsible for. It is not necessarily exhaustive and other duties of a similar type and level may be expected from time to time.
92% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
QA’s apprenticeships are funded by the Education and Skills Funding Agency (ESFA), an executive agency of the Department for Education.
To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.
Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). For more information please visit: https://www.gov.uk/national-minimum-wage-rates
- Excellent interpersonal skills to deal with staff, suppliers, and external agencies
- Passion for IT
- Enthusiastic and self-motivated
- Accuracy and attention to detail
- Logical and methodical
- Strong organisational skills and the ability to multi-task
- A solution focussed individual with a natural problem-solving aptitude
- Excellent time management skills
- The ability to listen and follow instructions
- Working as part of a team with the ability to work on your own initiative, as necessary
3 x GCSE (or equivalent) at grades A-C in any subject, plus GCSE English and Maths (or equivalents) at grade D or above.
- Level 3 Infrastructure Technician Standard
- Functional Skills in Maths and English if required
Approximately 11% of training takes place in the QA learning centre classroom. 9% is done in the workplace, through online training, face-to-face meetings with your QA Technical Skills Coach, or developing your portfolio. The remaining time will be spent on your workplace activity.